Inessa Barakh
Boynton Beach,FL
Summary
Detail-oriented Relationship Banker known for accuracy and adaptability in fast-paced environments. Expertise in addressing complex client inquiries and ensuring compliance, contributing to high satisfaction ratings and long-term client relationships.
Overview
35
35
years of professional experience
Work History
Relationship Banker(RB)
Truist Bank
Boynton Beach, FL
05.2021 - Current
- Engaged with customers to enhance satisfaction levels and promote long-term retention.
- Analyzed individual client needs and recommended tailored financial products and services.
- Managed the processing of account openings, loan applications, and transactions, maintaining high standards of accuracy and compliance.
- Demonstrated digital banking tools to clients, facilitating a more streamlined banking process.
- Collaborated with team members to achieve branch performance goals consistently.
- Resolved complex client inquiries, demonstrating problem-solving skills and attention to detail.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Relationship Banker(RB)
Bank of America
Reisterstown, MD
08.2017 - 05.2021
- Cultivated strong customer relationships to enhance client satisfaction and retention.
- Advised clients on financial products and services tailored to individual needs.
- Processed account openings, loan applications, and transactions with precision.
- Educated clients on digital banking tools to streamline their banking experience.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
Owner/Operator
Right Choice LLC "Cafe International"
Baltimore, MD
10.1998 - 08.2017
- Streamlined daily operations to ensure delivery of high-quality food service while prioritizing customer satisfaction.
- Analyzed inventory workflows and implemented best practices to minimize waste while ensuring optimal stock availability.
- Guided staff in mastering best practices for food preparation and delivering exceptional customer service experiences.
- Led routine quality control inspections, verifying compliance with established health and safety regulations.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service delivery.
Head Teller
SunTrust Banks Inc
Baltimore, MD
08.1996 - 10.1998
- Supervised daily branch operations to ensure compliance with banking regulations.
- Trained and mentored junior tellers on customer service excellence and operational procedures.
- Implemented improvements in cash handling processes to enhance efficiency and accuracy.
- Managed customer transactions, ensuring timely processing and adherence to security protocols.
Deli Manager
Suburban House Restaurant
Baltimore, MD
09.1990 - 08.1996
- Oversaw daily deli operations, ensuring compliance with health and safety standards.
- Managed inventory control, optimizing stock levels to reduce waste.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Developed and implemented efficient workflows to improve service speed and quality.
Education
Associate of Science -
The Baltimore City Community College
Baltimore, MD06-1992
Bachelor of Arts - Accounting
Ukraine State University
Kiev, Soviet Union05-1989
Languages
Russian
Native or Bilingual
Ukrainian
Full Professional
Timeline
Relationship Banker(RB)
Truist Bank
05.2021 - Current
Relationship Banker(RB)
Bank of America
08.2017 - 05.2021
Owner/Operator
Right Choice LLC "Cafe International"
10.1998 - 08.2017
Head Teller
SunTrust Banks Inc
08.1996 - 10.1998
Deli Manager
Suburban House Restaurant
09.1990 - 08.1996
Associate of Science -
The Baltimore City Community College
Bachelor of Arts - Accounting
Ukraine State University