Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
BusinessDevelopmentManager
INESSA BELL

INESSA BELL

Waterford,Michigan

Summary

Dedicated, detail-oriented administrative professional knowledgeable in all office functions. Recognized for ability to educate, train, and motivate team members, who execute seamless operations and increase overall work productivity. Skilled in administrative, operative, and procedural processes that enhance accuracy, efficiency, and productivity. Self-starter who works well independently or with a team accustomed to demanding work environments and ensures timely resolutions of any issue.

Overview

6
6
years of professional experience
2
2
Certification

Work History

Account Manager

State Farm
01.2022 - Current
  • Addressed accounting, billing, and service delivery problems to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Contributed an average of $12k to annual revenue goals by selling new services and developing new accounts.

Office Manager

Aspen Dental
Sterling Heights, MI
12.2019 - 07.2021
  • Oversaw all aspects of business operations of dental office with 20 patients daily, generating over $200k/month revenue
  • Strong advocate for patients to ensure satisfaction, referrals, and repeat business driving growth
  • Skilled at patient conflict resolution to achieve win-win outcomes and patient retention
  • Execute patient consultations to ensure understanding of doctor-prescribed treatment and document in patient’s treatment plan in accordance with company policies
  • Participated in company advanced management training program and advanced to Territory franchise assignments

Office Manager

Cranbrook Physical Therapy, Bloomfi
Hills, MI
11.2018 - 11.2019
  • Managed administrable operations supporting three physical therapy professionals seeing up to 30 patients per day
  • Face of office by meeting patients to enable check-in, appointment management, and assistance with applicable office and insurance forms
  • Facilitated obtaining timely insurance referrals for patients, entering billing information, and collecting and processing payments
  • Led campaigns for growth through metro Detroit doctors in need of physical therapy co-ops resulting in increase in both clientele and annual revenue
  • Onboarded new employees with training and new hire documentation.

Education

Bachelor of Science - Health Administration

Adrian College
Adrian, MI
05.2017

High School Diploma -

Elizabeth Ann Johnson High School
Mount Morris, MI
06.2013

Skills

  • Proactive Thinker
  • Creative Problem-solver
  • Strong Budget Developer
  • Strategic Planner and Buyer
  • High Agility and MulI-tasker
  • Effective Communicator
  • Long Lasting Customer Relations
  • Vendor Management

Accomplishments

    “...Inessa’s ability to anticipate needs in the set up of our new office was a game changer. Her leadership, knowledge and problem solving established repeatable processes and practices to help our business run smoothly.”

    — Excerpt from 2021 review

Certification

  • Licensed Sales Agent in Property & Casualty Insurance - 2021
  • Certified Supply Chain Professional, APICS - 2021

Timeline

Account Manager

State Farm
01.2022 - Current

Office Manager

Aspen Dental
12.2019 - 07.2021

Office Manager

Cranbrook Physical Therapy, Bloomfi
11.2018 - 11.2019

Bachelor of Science - Health Administration

Adrian College

High School Diploma -

Elizabeth Ann Johnson High School

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INESSA BELL