Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Inessha Mcfadden

Philadelphia,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive Caregiver passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Support Coordinator position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Liberty Resources Home Choices
09.2019 - Current
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recorded status and duties completed in logbooks for management.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Service Coordinator

Clark And Small Caregiving LLC
02.2022 - 07.2022
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Assessed customer needs and developed solutions to meet needs.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
  • Prepared reports on service performance metrics and key indicators for management review.

Direct Support Professional Caregiver

365 Health Services
03.2019 - 09.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.

In-Home Caregiver

Liberty Resources Home Choices
06.2014 - 03.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.

Personal Care Aide

JEVS At Home
06.2010 - 06.2014
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Planned, prepared, and served meals and snacks according to prescribed diets.

Sales Associate

Marburn Curtain Warehouse
10.2008 - 11.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed efficient cash register operations.

Internship Student

Metropolitan Career-tech Center
04.2007 - 06.2007
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Sorted, organized, and maintained files.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Bachelor of Science - Health Sciences

Thomas Jefferson University
Philadelphia, PA
12.2023

Associate of Arts - Liberal Arts And General Studies

Community College of Philadelphia
Philadelphia, PA
05.2011

High School Diploma -

Kensington High School of International Business
Philadelphia, PA
06.2008

Skills

  • Developing Client Trust
  • Deliver Exceptional Care
  • Client Requirements
  • Monthly Inventory
  • First Aid and Safety
  • Report Generation
  • Independent Living
  • Monitor Vital Signs
  • Nursing Assistance
  • Behavior Redirection
  • Compassionate Client Care
  • Residential Support
  • Care Plan Assessment
  • Crisis Management
  • Client Records Management
  • Mobility Support

Certification

  • PCW - Personal Care Worker
  • DCA - Direct Care Aide


Timeline

Service Coordinator

Clark And Small Caregiving LLC
02.2022 - 07.2022

Direct Support Professional

Liberty Resources Home Choices
09.2019 - Current

Direct Support Professional Caregiver

365 Health Services
03.2019 - 09.2019

In-Home Caregiver

Liberty Resources Home Choices
06.2014 - 03.2019

Personal Care Aide

JEVS At Home
06.2010 - 06.2014

Sales Associate

Marburn Curtain Warehouse
10.2008 - 11.2009

Internship Student

Metropolitan Career-tech Center
04.2007 - 06.2007

Bachelor of Science - Health Sciences

Thomas Jefferson University

Associate of Arts - Liberal Arts And General Studies

Community College of Philadelphia

High School Diploma -

Kensington High School of International Business

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Inessha Mcfadden