Ines Toro
Chicago,IL
Summary
Thorough and dedicated team contributor with strong organizational capabilities. Experienced in handling multiple projects simultaneously, ensuring accuracy, prioritizing tasks, and meeting deadlines. Possesses strong analytical, communication, and teamwork skills for quick adaptation to new environments. Willing to take on added responsibilities to contribute to team success and achieve collective goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lobby Ambassador
Reputation
08.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted in recruitment to build team of top performers.
- Devised and implemented processes and procedures to streamline operations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Created user accounts and assigned permissions.
- Monitored "global" CCTV cameras and alarm systems
- Utilized ticketing system to track internal ticket requests and prioritize urgent needs.
- Generated badge reports to track "in office utilization"
- Vendor Management
- Issued access cards to authorized personnel and suspended access for terminated individuals
- Monitored Parking lists for multiple sites
- Prepared Active Users Reports, Suspended Users Reports, Hybrid vs Remote Reports, and other documentation to support licensed auditor's requests.
- Performed analytical review of audit documents such as: Annex 11 Physical Security Checklist, Access Control Contracts, Badge Reports, CCTV Monitoring Contract, Visitor Log Reports, Fire Life Safety Logs, Shredding Console Contracts and Destruction Documents
- Used Google Sheets to create and manage budgets, balance sheets and other related financial statements
- Mailed and tracked confidential letters to customers
- Assisted the Events Coordinator with monthly / quarterly onsite team events
- Supported E-staff with onsite conferences, catered meals, and meeting room set up
- Tracked office supplies and restocked low items to keep team members on-task and productive.
HOSPITALITY AMBASSADOR
Allied Universal Security
08.2020 - 08.2022
- Directed guests around building and answered accessibility questions
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Issued temporary daily passes
- Verified employment with security personnel before issuing a replacement badge
- Investigated illegal trespassing and / or other incidents
- Patrolled commercial property and associated parking garage.
- Answer multi-line phone system and forward calls to appropriate extensions
- Validate and process monthly parking log
- Assist in helping Office Administrator, as needed
- Keep reception area neat and orderly at all times
- Coordinate office maintenance needs with building management
- Perform daily office opening and closing duties
- Health Screened all vendors and contractors with the use of a touch-less temperature reader
- Evening Events Security Assistant
- Oversaw the security reception area, loading dock, and freight elevator's day-to-day operations of a 26 story commercial building with 18+ tenants
PRODUCTION ASSISTANT
Martinizing Dry Cleaners
10.2017 - 12.2019
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Used pressing machines and hand irons on appropriate garments.
- Cleaned machine filters to maintain consistent functionality.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Examined dried clothes to identify stains, tears and issues.
SECURITY OFFICER
G4S Global Security
11.2014 - 08.2017
- Monitor, observe, and report any unusual activities
- Transported 15 juvenile inmates (residents) to and from medical facilities, classes, or recreational activities
- Completed incident reports when disorder or violence occurs
- Supervised residents during mealtime and recreational time
- Made rounds at specified intervals and conducted head counts and roll calls
- Built solid relationships with staff and residents to keep institution safe and secure
- Responded to emergency situations and de-escalated hostile confrontations
- Restrained juvenile residents when disturbances required physical intervention
Education
Associate of Arts - Criminal Justice
05.2014
High School Diploma - undefined
05.2003
Skills
- Microsoft Office
- Positive Personality
- Team Player
- Attention to detail
- Complex Problem-Solving
- Security Specialist
- CCTV Surveillance
- Access Control System
- Analytical thinking
- Budgeting
- Cross-functional communication
- Audit coordination
- Vendor relationships
Certification
- Security Guard
- PERC Card
- First Aid
Accomplishments
- Collaborated with a team of 5 in the coordination and execution of the Access Control System (ACS) and CCTV installation in 2 separate offices, globally.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lobby Ambassador - Reputation
08.2022 - Current
HOSPITALITY AMBASSADOR - Allied Universal Security
08.2020 - 08.2022
PRODUCTION ASSISTANT - Martinizing Dry Cleaners
10.2017 - 12.2019
SECURITY OFFICER - G4S Global Security
11.2014 - 08.2017
St Augustine College - Associate of Arts, Criminal Justice
Josephinum High For Girls - High School Diploma,
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