Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Inetta Burlak

Jacksonville,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Executive, Logistics Dispatch

Burlak Trucking Inc
06.2022 - Current
  • Streamlined logistics dispatch processes, resulting in increased efficiency and reduced operational costs.
  • Negotiated favorable contracts with transportation providers, yielding significant cost savings and enhanced service levels.
  • Played a pivotal role in achieving organizational growth objectives by aligning logistics strategies with broader company goals.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
  • Collaborated with manufacturing and supply chain management.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Scheduled and organized delivery routes.

Volunteer

Living Stream Church
03.2022 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
  • Developed strong product knowledge to upsell menu items and increase overall sales revenue.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
  • Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.

Customer Service Representative Supervisor

West Coast Truck Repair LLC
11.2020 - 12.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed employee schedules and daily assignments.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Streamlined workflow for faster response times through regular team training sessions.

Volunteer

Grace Slavic Baptist Church
09.2020 - 11.2021
  • Enhanced students'' language skills by incorporating interactive activities and multimedia materials in lessons.
  • Boosted students'' confidence in speaking Russian through regular conversation practice and role-playing exercises.
  • Developed tailored lesson plans for individual students, addressing their specific learning needs and goals.

Education

High School Diploma -

Washington High School
Tacoma, WA
06.2020

Skills

  • Ability to work under pressure
  • Experience taking orders
  • Excellent communication skills
  • Multitasking
  • Problem Solving
  • Exceptional Customer Service
  • Professional Appearance
  • Strong Work Ethic
  • Team Collaboration
  • Interpersonal Skills
  • Attention to Detail
  • Positive Attitude

Languages

Russian
Native or Bilingual
Ukrainian
Professional Working

Certification

Florida Food Handler Certification

References

References available upon request.

Timeline

Senior Executive, Logistics Dispatch

Burlak Trucking Inc
06.2022 - Current

Volunteer

Living Stream Church
03.2022 - Current

Customer Service Representative Supervisor

West Coast Truck Repair LLC
11.2020 - 12.2021

Volunteer

Grace Slavic Baptist Church
09.2020 - 11.2021

High School Diploma -

Washington High School

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Inetta Burlak