Inetta Daniels
LAS VEGAS,NV
Summary
Experienced with maintaining high standards of cleanliness and hygiene in busy kitchens. Utilizes effective cleaning techniques and organizational skills to ensure smooth kitchen operations. Knowledge of proper sanitation practices and teamwork dynamics.
Qualified Desired Position with solid background in kitchen operations. Proven ability to maintain cleanliness and organization, contributing to smooth functioning of kitchen. Demonstrated efficiency and teamwork in high-pressure environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Kitchen Steward
Mandalay Bay Resort & Casino Las Vegas
Las Vegas, NV
09.2023 - 05.2026
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Assisted in training new kitchen staff on sanitation protocols and operational procedures.
- Operated dishwashing machinery efficiently to ensure timely turnover of kitchenware.
- Monitored inventory levels of cleaning supplies and communicated needs to management.
- Implemented best practices for waste disposal, contributing to sustainability efforts.
- Collaborated with culinary team to streamline workflow during peak service hours.
- Conducted regular inspections of kitchen areas to uphold health and safety standards.
Client Service Representative
Sitel
Las Vegas, NV
12.2021 - 12.2022
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed client inquiries using CRM systems to track interactions and ensure timely follow-ups.
- Resolved conflicts by actively listening to clients and offering tailored solutions, enhancing satisfaction rates.
- Trained new representatives on customer service protocols and best practices to maintain consistency in service quality.
- Conducted regular feedback sessions with clients to identify areas for improvement in service delivery.
- Implemented process improvements that reduced response time for escalated issues, increasing overall efficiency.
- Developed training materials based on frequently asked questions, enhancing team knowledge and client engagement strategies.
Customer Service Representative
Duke Energy
Las Vegas, NV
01.2020 - 11.2021
- Collaborated with cross-functional teams to enhance service delivery and streamline operations.
- Provided feedback on processes, contributing to the development of improved customer service strategies.
- Ensured compliance with company policies while addressing diverse customer needs efficiently.
- Facilitated regular team meetings to discuss performance metrics and share successful strategies.
- Implemented best practices for conflict resolution, enhancing overall customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Long Beach Polytechnic High School
Long Beach, CA08.2005
Timeline
Kitchen Steward
Mandalay Bay Resort & Casino Las Vegas
09.2023 - 05.2026
Client Service Representative
Sitel
12.2021 - 12.2022
Customer Service Representative
Duke Energy
01.2020 - 11.2021
High School Diploma -
Long Beach Polytechnic High School