Inez Garcia
Tomah,WI
Summary
Bilingual Customer Service Specialist with a strong work ethic and dedication to providing exceptional customer experiences. Self-motivated and adaptable team player with excellent multitasking and time management skills.
Overview
26
26
years of professional experience
Work History
Health Unit Coordinator
Gundersen Health System
10.2024 - Current
- Ensured compliance with HIPAA regulations concerning privacy of patient information.
- Monitored inventory levels of office supplies and medical equipment, ordering items as needed.
- Organized patient records, charts, and other documents in an orderly manner.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Answered incoming calls and routed them to the appropriate departments or staff members.
Customer Service Specialist
University of Illinois, UIC
10.2023 - 10.2024
- Direct patients, staff, and visitors to clinical and department as required.
- Receive and route incoming information calls to the appropriate department.
- Greets, assists, and directs patients, visitors, and staff.
- Reception, scheduling, and information services. Confirms, cancels, or reschedules appointments.
- In the event of a medical emergency, follow established code procedure and direct medical, nursing, and administrative staff to the appropriate location.
- Assisted with orienting new employees to departmental procedures.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Managed daily operations of the health unit including filing, faxing, photocopying.
Health Information Specialist
Ciox Healthcare
06.2021 - 10.2023
- Addressed customer information requests promptly and courteously, maintained strict confidentiality and respect and identified potential improvements to inquiry response processes.
- Processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations
Health Information Management Clerk
Saint Mary's Regional Medical Center
10.2012 - 06.2021
- Verified record copies to check for and remove unnecessary details.
- Customer service oriented
- Experience serving as liaison between patients and other related departments.
- Experience managing the overall units workflow.
- Accordance with HIPAA laws, release of information.
- Able to utilize fax machines because of prior experience with medical record scanning/copying/faxing.
- Able to assist patients/customers in person or over the phone.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Health Unit Secretary
Rockford Memorial Hospital
10.1999 - 06.2009
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Updated patient records with condition status.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Spanish-Business level speaking, writing reading.
- Provide essential front office functions including copying, faxing,mail,and records management.
Education
Associate of Applied Science - Medical Assisting
Rockford Business College
Rockford, IL05.1997
Health Information Processor
Swedish American Health Care
Rockford, IL03.1994
Health Unit Coordinator
Saint Anthony Hospital
Rockford, IL12.1991
Skills
- Bilingual-Spanish
- Time management
- Positive attitude
- Handling inbound/outbound calls
- HIPAA compliance
- Phone communication
- Organizational skills
- Clerical skills
References
REFERENCES
Available upon request.
Education and Training
other,other
Timeline
Health Unit Coordinator
Gundersen Health System
10.2024 - Current
Customer Service Specialist
University of Illinois, UIC
10.2023 - 10.2024
Health Information Specialist
Ciox Healthcare
06.2021 - 10.2023
Health Information Management Clerk
Saint Mary's Regional Medical Center
10.2012 - 06.2021
Health Unit Secretary
Rockford Memorial Hospital
10.1999 - 06.2009
Associate of Applied Science - Medical Assisting
Rockford Business College
Health Information Processor
Swedish American Health Care
Health Unit Coordinator
Saint Anthony Hospital
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