Inez Grant
Norfolk,VA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at the US Dept. Of Defense, leveraging expertise in Warehouse Operations and exceptional Personal Property Management. Demonstrated ability to improve transportation safety and streamline paperwork processes, achieving significant improvements in inspection system accuracy and service delivery. Skilled in fostering team collaboration and providing top-notch service. Accuracy-driven and dedicated with top-notch time management skills and works with minimal oversight to manage office and field transportation operations. Strong understanding of compliance, safety and security concerns. Expert in Personal Property.
Overview
58
58
years of professional experience
Work History
Transportation Assistant/QA Inspector
US Dept. Of Defense
10.1989 - 08.2024
- Worked in Personal Property used Housing Inspection System to input, track and analyze inspection data.
- Ensure implementation of Housing Inspection policies, procedures and objectives are followed.
- Travel to military member's residence to make sure that the moving crew is packing household goods properly. for their move.
- Ensure shipment of household goods are delivered, unpacked and placed as member desire.
- Input inspection findings into system. for reporting purposes.
- Communicate with members results of their housing inspection, household goods packed for shipment and delivery information.
- Travel to the warehouse and inspect for damages and mold of member household goods arriving from overseas. and Input inspection findings into system. for reporting purposes.
- Provide members excellent customer service to answer any inquiries and concerns regarding their move and arrival destination.
- Promoted safe work
- To prevent incidents adhere to Personal Property requirements.
- Coordinated daily transportation operations, ensuring timely pick-ups and deliveries while minimizing delays.
Inbound Clerk
US Dept. Of Defense
09.1987 - 09.1989
- Answered phone with friendly greeting to create positive inbound calling experience for transportation service providers.
- Resolved complaints to satisfy military members and encourage future transactions.
- Asked fact-finding questions to determine customer needs and expectations and relate information to Transportation Service providers.
- Minimized delays in transportation shipment by proactively identifying potential issues with inbound military member shipments and working closely with Transportation Service providers to resolve them swiftly.
- Moved to Counseling Department where provided class for military member's moving out of the area.
- Prepared classes for and verify all application or correctness.
- Prepared member's procured moves for a full or partial
Payroll Clerk
US Dept. Of Defense
08.1985 - 08.1987
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Cashier
US Dept. Of Defense
07.1983 - 07.1985
- Greeted customers entering Commissary and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Day Care Worker
Brentwood Day Care
06.1971 - 06.1983
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught 1 year and 3 years old children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Received and collected funds for day care services provided.
Receptionist/Office File Clerk
Western House International
12.1966 - 01.1970
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Crestwood Senior High School
Chesapeake06.1966
Skills
- Warehouse Operations
- Transportation safety
- Personal Property Management
- Paperwork management
References
Available upon Request
Timeline
Transportation Assistant/QA Inspector
US Dept. Of Defense
10.1989 - 08.2024
Inbound Clerk
US Dept. Of Defense
09.1987 - 09.1989
Payroll Clerk
US Dept. Of Defense
08.1985 - 08.1987
Cashier
US Dept. Of Defense
07.1983 - 07.1985
Day Care Worker
Brentwood Day Care
06.1971 - 06.1983
High School Diploma -
Crestwood Senior High School
Receptionist/Office File Clerk
Western House International
12.1966 - 01.1970
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