Inez Gutierrez
Imperial Beach,CA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
26
26
years of professional experience
Work History
Operations Manager
Party City
Chula Vista, CA
09.2017 - 03.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Preschool Teacher
Midway Baptist Church/School
San Diego, CA
08.1999 - 07.2012
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
Education
No Degree - Child Development
Southwestern College
Chula Vista, CASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Project management
- Operations oversight
- Project management abilities
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Party City
09.2017 - 03.2025
Preschool Teacher
Midway Baptist Church/School
08.1999 - 07.2012
No Degree - Child Development
Southwestern College