Summary
Overview
Work History
Education
Skills
Additional Information - Description
Certification
Timeline
Generic

Inez Jaques

Laveen

Summary

With a strong foundation in emotional support and active listening, I excelled at Terros Health by conducting impactful group therapy sessions. My role as a Benefits Specialist at Conduent honed my time management skills, enabling me to efficiently handle high-volume calls and resolve employee disputes, enhancing patient advocacy and peer support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Peer Mentor

Terros Health
Tempe
02.2025 - Current
  • Conducted group therapy sessions to promote social skills and emotional expression.
  • Maintained accurate documentation of patient interactions and progress notes.
  • Provided emotional support to clients and patients dealing with difficult situations by implementing personal life experiences.
  • Engaged in regular communication with medical personnel regarding any changes in patient status or condition.

Health Care Relations Specialist

Terros Health
Tempe
04.2024 - 02.2025
  • Greeting Individuals coming into the clinic, to scheduling appointments, answering incoming calls.
  • Processing the check-in appointments and answering to Practice Manager with daily tasks.

Benefits Specialist

Conduent
01.2020 - 04.2024
  • Assisted Safeway/Albertsons Employees with benefits and resolving Employment related dispute.
  • Checking employees benefits and enrollment plans.
  • Dealing with high volume inbound calls.

Education

Associates Degree - Medical Specialties

College America
Phoenix, AZ
08.2024

GED - General Education Diploma

Rio Salado College
Phoenix, AZ
08.2024

Skills

  • Emotional support
  • Active listening
  • Patient advocacy
  • Peer support
  • Time management

Additional Information - Description

Completed a rigorous and comprehensive curriculum as a Medical Specialties major, focusing on advanced knowledge and skills in various medical fields. Courses included Anatomy and Physiology, Pharmacology, Pathology, and Medical Ethics, providing a solid foundation in healthcare practices.

Certification

  • Peer Support Certification

Timeline

Peer Mentor

Terros Health
02.2025 - Current

Health Care Relations Specialist

Terros Health
04.2024 - 02.2025

Benefits Specialist

Conduent
01.2020 - 04.2024

Associates Degree - Medical Specialties

College America

GED - General Education Diploma

Rio Salado College
Inez Jaques