Inez Jones
Concord,US
Summary
Dedicated and empathetic Patient Service Representative offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Practice Coordinator 3 (Otolaryngology)
UCSF
San Francisco, CA
08.2024 - 12.2024
- Tracked patient referrals from outside sources ensuring they are processed according to established protocols.
- Updated patient information as needed in practice management software.
- Verified insurance benefits for patients prior to their appointment date.
- Provided customer service for both in-person and telephone inquiries from patients, families, and other healthcare professionals.
- Conducted financial counseling to ensure patients were aware of the cost of services prior to treatment.
- Performed data entry into various systems, including Epic, Apex and Care Everywhere.where.
- Maintained accurate patient information in electronic health records system.
- Coordinated medical records between internal departments and external providers.
- Managed patient scheduling, verifying insurance coverage and providing detailed instructions on necessary paperwork.
Medical Assistant (Urology)
UCSF TEMP
San Francisco, CA
02.2024 - 06.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Medical Assistant
Golden State Dermatology
Walnut Creek, CA
03.2023 - 01.2024
- Welcome patients by greeting them in person
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Prepare patients for the health care visit by directing and/or accompanying them to the examining room
- Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints
- Successfully administer injectable medications
- Administer Ultraviolet Therapy and Photodynamic Therapy
- Provide wound care to patients
- Sanitize and sterilize utensils
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Patient Service Representative
Golden State Orthopedics
Walnut Creek, CA
01.2023 - 03.2023
- Referred patients to appropriate professionals and services.
- Registered patients by verifying records to update computer system and patient charts.
- Answered over 50 telephone calls per day to schedule appointments and answer patient questions.
- Scheduled patient appointments and procedures.
- Reviewing patient accounts and identifying delinquent accounts
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
CSR - Customer Service Representative
Mike's Auto Body
Concord, CA
06.2021 - 01.2023
- Handling customer inquiries both telephonically and by email regarding the repair process
- Scheduling appointments for customers
- Document all call information according to standard operating procedures in the management system
- Obtain missing customer information, and follow up calls when necessary
- Processed cash and credit transactions with accuracy
- Generate credit card reports
Cashier/Accounts Receivable
PLUMBING AND DRAIN
Concord, CA
09.2020 - 06.2021
- Prepared, printed and mailed invoices
- Managed the collection of customer payments and maintained a meticulous record-keeping system
- Obtained credit information from customers
- Assisted with month-end closing reports
- Processed cash, check, or credit transactions with accuracy
- Promptly addressed customer complaints
- Generating Purchase Orders, Sales Orders, Invoices, and Bills
- Recording Deposits
Brand Associate
Banana Republic
Walnut Creek, CA
04.2017 - 10.2017
- Support sales floor, fitting room, cash wrap, back of house
- Handled all customer interactions and potential issues courteously and professionally.
Sales Representative
Victoria Secret
San Francisco, CA
11.2016 - 04.2017
- Apparel styling techniques
- Greeting and assisting customers
- Problem solving with customers
- Assisted with and completed credit card applications
- Cash handling and balancing on POS
Service Representative
24 Hour Fitness
Antioch, CA
12.2015 - 09.2016
- Greets, checks-in and service all members, and registers all guest
- Maintains the Guest Registers, Fitness Profiles, Telephone
- Inquiries, and Group X schedules and reservation records
- Responsible for supervising the front desk, retail operations, and handling member service issues to include:
- Personal Training, guest, Lost and Found items, new membership cards, EFT setup or change, and questions regarding billings and payments
Office Assistant/Head DispatcherReceive
Plumbing and Drain
Concord, CA
12.2013 - 06.2014
- Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality
- Entertain and answer basic queries made by the clients pertaining to the services provided by the institution, its mission and vision and its rules and regulations
- Serve as the provider of informal guidance and conduct training to new employees and conduct close monitoring on the employee's productivity and progress
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
Education
Medical Billing And Coding -
Calregional
Richmond, CAAssociate in Liberal Arts & Sciences -
Nassau Community College
High school diploma in G.E.D -
Nassau Community College
Skills
- Multitasking and Prioritization
- Clear Communication
- Organized
- Conflict Resolution
- POS
- Sales Support
- QuickBooks
- Accounts Receivable
- Bookkeeping
- Typing
- Customer service
- Microsoft Excel
- Microsoft
- Examination Preparation
- Cleaning and Sanitizing
- Customer Service
- Multi-Line Phone Proficiency
- Medical Terminology
- Updating Medical Records
- Microsoft Powerpoint
- Medical terminology
- Conflict Management
- Charting Expertise
- Documentation Procedures Expert
- Wound Care and Irrigation
- Appointment Scheduling
Certification
BLS Certification, 07/2023, 07/2025
Timeline
Practice Coordinator 3 (Otolaryngology)
UCSF
08.2024 - 12.2024
Medical Assistant (Urology)
UCSF TEMP
02.2024 - 06.2024
Medical Assistant
Golden State Dermatology
03.2023 - 01.2024
Patient Service Representative
Golden State Orthopedics
01.2023 - 03.2023
CSR - Customer Service Representative
Mike's Auto Body
06.2021 - 01.2023
Cashier/Accounts Receivable
PLUMBING AND DRAIN
09.2020 - 06.2021
Brand Associate
Banana Republic
04.2017 - 10.2017
Sales Representative
Victoria Secret
11.2016 - 04.2017
Service Representative
24 Hour Fitness
12.2015 - 09.2016
Office Assistant/Head DispatcherReceive
Plumbing and Drain
12.2013 - 06.2014
Medical Billing And Coding -
Calregional
Associate in Liberal Arts & Sciences -
Nassau Community College
High school diploma in G.E.D -
Nassau Community College
BLS Certification, 07/2023, 07/2025
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