Systematic Administrative Assistant with over fourteen years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
United Technologies/Raytheon Technologies
East Hartford, CT
06.2006 - 10.2020
Operations Department administrative assistant with a team of five managers & fifty employees.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Executed record filing system to improve document organization and management.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Arranged rapid office equipment repair and maintenance with vendors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Monitored [Job title]'s work calendar and scheduled appointments, meetings and travel.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Offered office-wide [Type] software support and training, including troubleshooting issues and optimizing usage.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Managed executive calendars, scheduling appointments and coordinating travel arrangements to optimize time efficiency.
Facilitated communication between departments, ensuring timely dissemination of information and collaboration on projects.
Coordinated meetings and events, preparing agendas and materials to support productive discussions and decision-making.
Streamlined office procedures by implementing best practices, resulting in increased operational efficiency across teams.
Trained new administrative staff, providing guidance on company policies and procedures to ensure smooth onboarding experiences.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Skills
Office administration
Travel Administration
Expense reporting
Documentation and reporting
Workflow planning
Purchase orders organization
Employee training and development
Relationship building
Travel coordination
Travel planning
Technical Support
Mail distribution
Accomplishments
Event Planning - Successfully planned and executed corporate meetings, and special events for groups of 60+ employees.
Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
Saved company $[Amount] per month in [type] costs.
Updated and maintained company database to reflect current and accurate client records for more than [60] accounts.
Training - Responsible for training all administrative assistants to ensure continued quality of customer service.
Certification
Corporate Award for Operational Excellence 2015 (Connecticut Aerospace Reinvestment Act)
ACE (Achieving Customer Excellence) Training - Associate Level 1 May 31, 2011
Certified SharePoint, New Horizons - February 2020
Microsoft Excel (Fred Pryor Training) March 2014
Certified First Aid, CPR, AED Certified (American Red Cross)