Inez Ortiz
Boulder,CO
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused professional with a proven track record of delivering exceptional service. Skilled in effectively communicating with customers and providing personalized assistance. Collaborative team player with a talent for generating innovative ideas. Trained hostess experienced in building strong connections with customers.
Overview
2
2
years of professional experience
Work History
HOSTESS/BUSSER/EXPO
Cut 158
Downtown Joliet, IL
08.2022 - 11.2024
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Demonstrated strong interpersonal skills when interacting with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Took initiative to help others whenever necessary, especially during the busy season.
- Many protocols and dress formalities had to be followed.
- This restaurant rarely hired teenagers, so when I followed through on the rigorous training, I was ecstatic to start.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
Secretary
Yellow Jacket Inc.
Joliet, IL
05.2024 - 08.2024
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Maintained an organized filing system of paper and electronic documents.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Developed an efficient document tracking system that allowed quick access to all necessary paperwork.
- Responded to customer inquiries via email or telephone, politely and professionally.
Education
Bachelor of Arts - Neuroscience
University of Colorado-Boulder
Boulder, CO05-2027
High School Diploma -
Providence Catholic High School
New Lenox, IL05.2023
Skills
- Bilingual in Spanish and English
- Collaborative Teamwork
- Adapt Quickly to New Settings
- Efficient Problem Solver
- Customer service expertise
- Detail Oriented
Timeline
Secretary
Yellow Jacket Inc.
05.2024 - 08.2024
HOSTESS/BUSSER/EXPO
Cut 158
08.2022 - 11.2024
Bachelor of Arts - Neuroscience
University of Colorado-Boulder
High School Diploma -
Providence Catholic High School
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