Inez Rahman

• Resolved customer complaints in a timely manner while upholding company standards.
• Discussed with co-workers, identifying causes and issues to find solutions.
• Resolved customer complaints or answered customers' questions.
• Researched and prepared reports required by management or governmental agencies.
• Coordinated with three others, my boss, and two others in charge. Combining group efforts to achieve goals. Ending the Grant issued Program Effectively, Proficiently, and on time

• Provided excellent customer service to guests.
• Provided customer service assistance when necessary.
• Delivered exemplary customer service, prompting positive interactions.
• Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
• Upheld customer service standards throughout each shift.
• Provided customer service support when necessary.
• Identified and resolved customer service issues.

• Prepare food for patients and medical staff. Kitchen opener/closer. Made sure breakfast, lunch, and dinner were prepared properly. Followed all dietary menus. Also worked with customers and staff to problem solve.
• Inspected kitchens for sanitary conditions before the start of each shift.
• Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
• Adhered to food safety standards when storing and preparing foods.
• Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
• Operated grills, fryers and broilers to cook items to quality guidelines.
• Took inventory counts before and after shifts to complete food inventory or storage sheets.
• Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.

• Worked Saves department, handled Customer complaints
• Provided excellent customer service to guests.
• Delivered exemplary customer service, prompting positive interactions.
• Identified and resolved customer service issues.
• Resolved customer service inquiries in a timely manner while providing excellent customer service.
• Created detailed reports on customer service metrics.

Open/Closed Cook. Manager Training

• Monitored staff performance to ensure adherence to customer service standards.
• Created reports on customer feedback, complaints, and suggestions for management review.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Provided exceptional customer service to ensure customer satisfaction.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Evaluated and authenticated returns, exchanges and voids.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Cut and prepared all meat products, placed meat products in display case, did special ordering and took customers' orders
• Maintained a clean working environment by regularly mopping floors and wiping down surfaces.
• Prepared cuts of beef, pork, veal, lamb and poultry to customer specifications.
• Provided excellent customer service by answering questions about product selection.
• Utilized knives appropriately when cutting raw meats into portions or steaks.
• Displayed a professional attitude when interacting with customers or colleagues.
• Assisted customers with special orders or requests for certain cuts of meat.
• Received and processed customer orders for meat products.
• Kept up-to-date on the latest trends in the industry to provide knowledgeable advice to customers.
• Monitored temperature levels in refrigeration units throughout the day.
• Organized and maintained inventory of fresh, frozen, and cured meats.
• Weighed, wrapped, labeled, priced, and displayed merchandise for sale.
• Cleaned and sanitized work areas to maintain health standards.
• Ensured that all food safety regulations were followed at all times while preparing food.
• Adhered to store policies regarding sanitation protocols during preparation of foods.
• Operated slicers, grinders and other butcher shop equipment safely.
• Cut meat efficiently by breaking product down into sub-primal and retail cuts.
• Expertly deboned and trimmed meats with precision to minimize waste.
• Used sizing guidelines to cut meat products and arrange pieces in trays.
• Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
• Complied with federal, state and local sanitation regulations and department procedures.

• Opening manager, setup products for employees and took customers' orders, prepared orders for schools' fundraisers
• Developed and implemented strategies for providing excellent customer service experience.
• Provided exceptional customer service to ensure customer satisfaction.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Reviewed completed work to verify consistency, quality, and conformance.
• Recruited and trained new employees to meet job requirements.