Inez Santiago
Summary
Dynamic leader with proven expertise in team supervision and customer service management, honed at Wendy's Restaurant. Excelled in conflict resolution and POS system operation, boosting customer satisfaction and streamlining operations. Demonstrates exceptional problem-solving and team collaboration skills, ensuring high standards of cleanliness and safety. Achieved significant improvements in team performance and operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Leader
Wendy's Restaurant
05.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Accomplished multiple tasks within established timeframes.
Assistant Caretaker
Geimy's Daycare
01.2021 - 09.2021
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Implemented creative learning strategies to engage children and promote their intellectual growth.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Participated in staff meetings to share ideas, address challenges or concerns, and maintain a cohesive team environment.
- Planned and guided age-appropriate tasks like reading and crafts.
- Enhanced children''s social skills by organizing group activities and fostering positive interactions.
- Provided extra support for children with special needs by adapting activities or offering one-on-one assistance when necessary.
Assistant
Dream Events By M&S
06.2021 - 08.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
- Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.
Education
High School Diploma -
Clifton High School
Clifton, NJ06.2023
No Degree - Social Work
William Paterson University of New Jersey
Wayne, NJ05.2027
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Team motivation
- Training Assistance
- Customer Service Management
- Team Collaboration and Leadership
- Team Supervision
- Conflict Resolution
- POS System Operation
- Complaint Handling
- Organization
- Shift planning
- Food Safety
- Cleaning and sanitation
- Attention to Detail
- Order Taking and Processing
- Responsible and Trustworthy
- Hygiene practices
- Active listener
- Patience and Empathy
- Safety awareness
- Reliable and punctual
- Food handling preparation
- Emotionally supportive
- Diaper changes and feedings
- Approachable
- Parent Communication
- Housekeeping
Timeline
Shift Leader
Wendy's Restaurant
05.2022 - Current
Assistant
Dream Events By M&S
06.2021 - 08.2021
Assistant Caretaker
Geimy's Daycare
01.2021 - 09.2021
High School Diploma -
Clifton High School
No Degree - Social Work
William Paterson University of New Jersey
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