Inezia Myrtil
Deerfield Beach,FL
Summary
To contribute to a company that can use an articulate professional with a track record in customer service and hospitality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
02.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Assistant Manager
Arby's
10.2023 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Manager
KFC
05.2016 - 12.2023
- Processed food orders for customers
- Balanced cash register at the end of shift and services
- Received cash or credit from customers and employees in payment for goods
- Received acknowledgement pins for excellent customer service, line (food prep), drive thru, and front cashier
Medical Assistance
EXTERNSHIPS
04.2021 - 06.2021
Personal Shopper
Walmart
09.2018 - 11.2019
- To contribute to a company that can use an articulate professional with a track record in customer service and hospitality
- Circulate throughout the treatment center and community housing facility, and alert to fire and safety hazards
- Drove the company vehicle to assure clients arrived safely and on timely
Tutor
Amazing Learning Academy Inc
05.2010 - 11.2010
- Responsible for helping in the social and educational development of pupils under the direction of head
- Worked with other professionals such as occupational therapists and speech therapists
- Provided support for students who are unable to fully participate in activities
- Helped to complete the individual educations programs for students
- Created displays of students work
- Processed credit or debit card transactions
Education
North Miami Senior High School
12.2010
Skills
- Cash handling
- Customer Service
- Hospitality
- Drug and Rehab Behavioral Health
- Behavioral Health
- Case Management
- Food Preparation
- Food Service
- Serving Experience
- Tutoring
- Individual / Group Counseling
- Crisis Intervention
- Team Work
- Behavioral Therapy
- Social Work
- Mental Health Counseling
- Group Therapy
- Reliability
- Problem-solving
- Flexibility
- Staff Training and Development
- Staff Supervision
- Staff Management
- Workload Management
- Employee Scheduling
- Sales Strategies
- Security camera monitoring
- Access control
- ID verification
- Access badge distribution
- Screening wands
- Report writing
Certification
First Aid Certification
Timeline
Security Officer
Allied Universal Security Services
02.2025 - Current
Assistant Manager
Arby's
10.2023 - 05.2025
Medical Assistance
EXTERNSHIPS
04.2021 - 06.2021
Personal Shopper
Walmart
09.2018 - 11.2019
Shift Manager
KFC
05.2016 - 12.2023
Tutor
Amazing Learning Academy Inc
05.2010 - 11.2010
North Miami Senior High School
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