Infinati Reid
Indian Land ,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Meduit
01.2022 - 07.2024
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Conducted regular audits of billing records, identifying issues and implementing corrective actions.
- Followed up with appropriate parties to obtain prompt payments.
Customer Service Representative
CareCentrix
01.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Representative
AmerisourceBergen
01.2018 - 12.2020
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
Machine Operator
Nutramax Laboratories / Production Packager
05.2015 - 12.2018
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed packing processes to increase speed and accuracy.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
Education
Diploma -
Lancaster High School
Lancaster, SCSkills
- Claims Processing
- Insurance Verification
- Medical coding knowledge
- Payment posting
- Billing and Invoicing
- Microsoft Office
- Collections processing
- Billing Data Verification
- Payment Transactions
- Money Handling
- Professionalism and Courtesy
- Transaction Processing
- Goal Setting
- Product Packaging
- Machine Operating
Timeline
Billing Specialist
Meduit
01.2022 - 07.2024
Customer Service Representative
CareCentrix
01.2020 - 01.2022
Patient Representative
AmerisourceBergen
01.2018 - 12.2020
Machine Operator
Nutramax Laboratories / Production Packager
05.2015 - 12.2018
Diploma -
Lancaster High School
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