Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Infinite Brooks

Memphis,TN

Summary

Motivated college student with experience in leading teams, troubleshooting IT systems, and managing daily operations. Skilled in mentoring team members, resolving technical issues, and ensuring smooth workflows. Experienced in configuring hardware, including Zebra devices, and supporting IT Help Desk functions to enhance operational efficiency and customer satisfaction. Strong problemsolving abilities focused on system reliability and user support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician

EARLS ALTERATIONS
Memphis, TN
06.2023 - 07.2024
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Participated in team meetings to discuss project status updates.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Resolved hardware issues including replacing parts as necessary.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Resolved customer complaints via phone or email in a timely manner.
  • Configured routers, switches and other networking devices according to company standards.
  • Monitored server resources including disk space usage, CPU utilization.
  • Tested computer equipment to ensure proper functioning prior to deployment.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Updated and maintained databases with current information.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed routine maintenance and repair.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Fundraiser

FLS
Memphis, TN
01.2023 - 04.2023
  • Raised funds by coordinating events.
  • Developed and implemented fundraising strategies to meet organizational goals.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Agent 1

Asurion
Plano, TX
07.2020 - 09.2022
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Assisted the IT Help Desk by troubleshooting POS peripherals and resolving networking issues to ensure smooth operations. Configured and set up Zebra printers, Zebra devices, and other hardware sent from the IT department. Supported the creation and management of help desk tickets to facilitate efficient issue tracking and resolution. Diagnosed and resolved common system errors and technical issues to maintain system reliability and minimize downtime.

Education

High School Diploma -

Coppell High School
Coppell, TX
06-2014

Some College (No Degree) -

Tennessee College of Applied Technology
Memphis, TN

Skills

  • Operating systems expertise
  • Hardware repair
  • Incident reporting
  • Virtualization technologies
  • Network connectivity
  • Wireless networking
  • IT documentation
  • Mobile device support
  • Software updates
  • Application support
  • Ticket management
  • Hardware configuration
  • Remote support
  • Asset management
  • Security protocols
  • Problem resolution
  • Software installation
  • Scheduling
  • Product knowledge
  • Microsoft Office Suite
  • Receiving support
  • Conflict resolution
  • High-energy attitude

Certification

  • CompTIA A+ 220-1101 and 220- 1102 (In Progress)
  • TestOut PC Pro (In Progress)

Timeline

IT Help Desk Technician

EARLS ALTERATIONS
06.2023 - 07.2024

Fundraiser

FLS
01.2023 - 04.2023

Agent 1

Asurion
07.2020 - 09.2022

High School Diploma -

Coppell High School

Some College (No Degree) -

Tennessee College of Applied Technology

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Infinite Brooks