Summary
Overview
Work History
Education
Skills
Timeline
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Infinite Smith

Atlanta,GA

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Desk Adjuster

Pilot catastrophe
06.2024 - 10.2024
  • Claims Evaluation: Reviewed and analyzed insurance claims related to property damage, liability, and business interruption stemming from catastrophic events, ensuring that each claim was assessed based on policy coverage and loss documentation
  • Provided friendly and professional service to customers, answering inquiries and resolving issues in a timely manner, while maintaining a high level of customer satisfaction throughout the claims process
  • Documentation Review: Examined loss reports, photographs, and other evidence submitted by policyholders, ensuring all necessary documentation was complete and accurate for claims processing
  • Assisted with administrative tasks, including filing, scanning, and organizing paperwork, ensuring smooth and efficient handling of claim files in a fast-paced environment
  • Communication: Maintained regular contact with policyholders, insurance agents, and other stakeholders to gather information and clarify details related to claims
  • Explained coverage, claim processes, and decisions to claimants in a clear, empathetic manner
  • Managed incoming phone calls, directing them appropriately and scheduling appointments for further discussions or assessments
  • Adjusting and Negotiation: Determined appropriate settlement amounts based on thorough analysis and industry standards
  • Negotiated settlements with claimants and their representatives, ensuring fair outcomes for all parties involved
  • Processed payments, handled cash transactions, and ensured accuracy in financial records as part of the settlement process
  • Collaboration with Field Adjusters: Worked closely with field adjusters who conducted on-site inspections to gather additional information and verify claims
  • Utilized insights from field reports to inform claim decisions and facilitate prompt resolutions
  • Regulatory Compliance: Ensured compliance with insurance regulations and company policies throughout the claims process
  • Stayed informed about industry standards and best practices in claims adjusting, applying this knowledge to maintain the integrity of each claim assessment
  • Reporting: Prepared detailed reports summarizing findings, recommendations, and settlement offers for each claim, ensuring all necessary information was documented
  • Maintained accurate records of all claims activities and communications, facilitating easy access for auditing purposes

Office Agent - First Shift

Alliance Ground International
10.2023 - 06.2024
  • Company Overview: Airport
  • Cargo Documentation and Processing: Prepared and reviewed air waybills, invoices, and other shipping documents, ensuring accuracy and compliance with regulatory requirements and internal policies
  • Greeted visitors and clients, creating a welcoming and professional environment, while also managing appointment scheduling and calendar coordination to optimize workflow
  • Customer Service: Served as the primary point of contact for clients, addressing inquiries, providing updates on cargo status, and assisting with booking shipments, tracking cargo, and resolving any issues that arose
  • Managed a multi-line phone system, ensuring inquiries were promptly directed to the appropriate personnel
  • Coordination and Communication: Collaborated with airlines, freight forwarders, and ground handling teams to coordinate cargo movement and ensure timely, efficient service
  • Facilitated smooth communication between all parties, contributing to the seamless flow of operations and customer satisfaction
  • Provided general office support, assisting with basic tasks like scanning, faxing, and data entry to help maintain office efficiency
  • Data Entry and Record Keeping: Input shipment details into the cargo management system accurately and promptly
  • Managed data entry tasks and maintained organized records of shipments, invoices, and customer interactions, ensuring proper documentation for audits and reference
  • Problem Solving: Addressed and resolved operational challenges, such as delays, lost shipments, or documentation discrepancies, ensuring minimal disruption
  • Applied problem-solving skills to improve workflow and enhance customer satisfaction
  • Compliance and Safety: Stayed updated on air cargo regulations, safety, and security protocols, ensuring that all cargo met safety and compliance standards before shipment
  • Assisted with ensuring adherence to internal policies and procedures to maintain smooth daily operations
  • AirPort

Customer Service Representative Third Shift

Conduent HealthCare Services
03.2023 - 04.2024
  • Provide efficient and empathetic customer service for a variety of healthcare-related inquiries, including insurance benefits, claims status, billing issues, and prescription inquiries
  • Resolve customer concerns and provide in-depth explanations of health insurance plans, policies, and procedures, ensuring clarity and understanding for clients
  • Process healthcare claims and billing inquiries, providing resolution and follow-up to ensure customers' accounts are accurately managed
  • Work closely with healthcare professionals, billing teams, and insurance providers to ensure accurate data handling and effective problem resolution
  • Assist with enrollment and plan selection, explaining options and providing personalized recommendations based on clients' healthcare needs
  • Maintain a high level of customer satisfaction by effectively managing and resolving escalated issues
  • Use computer software to document interactions, track progress, and ensure timely follow-up with customers
  • Handled inbound calls, emails, and chat support to assist patients with medical billing, insurance inquiries, and health service scheduling
  • Provided detailed information on healthcare insurance plans, assisting clients with understanding benefits, co-pays, and out-of-pocket costs
  • Worked with medical providers to verify insurance coverage for treatments, prescriptions, and procedures
  • Processed medical claim inquiries, ensuring claims were submitted accurately, investigating denied claims, and resolving discrepancies
  • Ensured HIPAA compliance in all patient interactions, protecting sensitive health information at all times
  • Collaborated with the technical team to troubleshoot patient portal issues, ensuring users could access their accounts and appointment schedules seamlessly
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Tax Assistant - Part Time

Odessy
02.2022 - 01.2023
  • Document Management: Help organize client documents, such as W-2s, 1099s, receipts, and prior tax returns
  • Checklist Creation: Develop checklists for clients to ensure they provide all necessary information
  • Research and Compliance Tax Code Updates: Stay informed about changes in tax laws and regulations that may affect clients
  • Deduction and Credit Identification: Research potential deductions and credits relevant to specific client situations
  • Client Communication Scheduling: Manage appointments and follow-ups with clients
  • Clarifications: Assist clients in understanding documentation requirements and tax processes
  • Data Entry and Analysis Inputting Data: Enter client information into tax software accurately
  • Initial Review: Perform preliminary reviews of completed tax forms for accuracy and completeness
  • Administrative Tasks Billing and Invoicing: Help manage client billing and follow up on outstanding payments
  • Record Keeping: Maintain organized records of client interactions and completed returns for future reference
  • Technical Assistance: Software Proficiency: Assist with using tax preparation software, troubleshooting issues, and keeping up with updates

Education

Chapel Hill High School -

Chapel Hill High School
Douglasville, GA

Skills

  • Google Suite
  • Excel
  • Microsoft Office
  • Xactimate
  • Xactanalysis
  • Symbility
  • Customer Service
  • Data Entry and Analysis
  • Attention to Detail
  • Database Management
  • Time Management
  • Confidentiality
  • Team Collaboration
  • Problem Solving
  • Communication Skills
  • Adaptability
  • Technology Proficiency
  • Legal Knowledge
  • Investigative Skills
  • Document management
  • Workflow management
  • Investigation techniques
  • Critical thinking
  • Active listening
  • Conflict resolution
  • Risk management
  • Report writing
  • Advanced computer skills

Timeline

Desk Adjuster

Pilot catastrophe
06.2024 - 10.2024

Office Agent - First Shift

Alliance Ground International
10.2023 - 06.2024

Customer Service Representative Third Shift

Conduent HealthCare Services
03.2023 - 04.2024

Tax Assistant - Part Time

Odessy
02.2022 - 01.2023

Chapel Hill High School -

Chapel Hill High School

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