Infiniti Prejean
Humble
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
Alorica
Remote
10.2024 - Current
- Assisted TurboTax users with account setup, login issues, and filing support during peak tax seasons.
- Provided technical guidance to enhance user experience and improve filing success rates.
- Supported College Board callers with SAT registration, test scheduling, and score retrieval processes.
- Guided users through online portals, clarifying eligibility and ID requirements while resolving access issues.
- Documented all interactions accurately in internal systems to ensure compliance and follow-through.
Customer Service Agent Remote
TTEC
REMOTE
06.2022 - 09.2024
- Provided inbound and outbound support via phone, chat, and email for healthcare and retail accounts.
- Resolved billing, account, and product inquiries while ensuring compliance and effective communication.
- Documented customer interactions and escalated unresolved issues to relevant teams for prompt resolution.
Customer Service Representative (Remote)
CVS Healthcare
Remote
04.2020 - 06.2022
- Assisted members with pharmacy benefits, addressing medication coverage and billing inquiries effectively.
- Clarified insurance-related questions to improve access to medications.
- Processed prior authorization requests to expedite medication delivery.
- Achieved quality assurance goals while managing high call volumes in a HIPAA-compliant environment.
Lead Customer Service Representative Remote
Alorica
Remote
05.2018 - 04.2020
- Resolved customer concerns regarding billing, product issues, and service accounts in a call center environment.
- Maintained professionalism and empathy to achieve high customer satisfaction scores.
- Followed established scripts and protocols to ensure consistent and quality customer interactions.
Medical Receptionist
Taylor Family Practice
Humble
05.2017 - 04.2018
- Facilitated patient check-ins and managed appointment scheduling to optimize clinic flow.
- Updated electronic medical records to ensure accuracy and compliance with regulations.
- Verified insurance eligibility and collected co-pays, enhancing financial processes.
- Maintained HIPAA compliance consistently throughout all interactions and processes.
Education
High School Diploma -
Phillis Wheatley High School
Houston, TX05-2017
Skills
- Remote customer support (healthcare and education)
- Medical office reception and scheduling
- Pharmacy benefits and insurance resolution
- Call center operations and de-escalation
- HIPAA and data privacy compliance
- Student testing and registration assistance
- EMR/EHR and CRM systems
- Microsoft Office and Google Workspace
References
References available upon request.
Timeline
Remote Customer Service Representative
Alorica
10.2024 - Current
Customer Service Agent Remote
TTEC
06.2022 - 09.2024
Customer Service Representative (Remote)
CVS Healthcare
04.2020 - 06.2022
Lead Customer Service Representative Remote
Alorica
05.2018 - 04.2020
Medical Receptionist
Taylor Family Practice
05.2017 - 04.2018
High School Diploma -
Phillis Wheatley High School
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