Infinity Flores
Long Beach,CA
Summary
Analytical and responsible administrator with 14 years’ experience supporting office management and daily operations within a high-volume corporate environment. Proficient and detailed team player with excellent written and verbal communication skills, business acumen, and ability to multi-task to meet shifting demands on a daily basis. Efficient coordinator with passion for exceeding time and productivity deadlines.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Maintenance Coordinator
Borba Property Group
08.2023 - Current
- Oversee two portfolios with a total of 651 units.
- Print daily maintenance reports each morning to follow up on open work from the day before.
- Respond to emails from vendors, owners, property supervisors, managers, residents, and colleagues.
- Follow up on scheduled maintenance requests within a 24-hour time period. Close out and process recommendations, with estimates, and email them to the property supervisor. Submit invoices to accounting for payment processing once all other steps have been completed.
- Prepare 24-hour notices to enter for property supervisors to post.
- Create maintenance requests for housing inspections, fire department inspections, city inspections, code enforcement citations, and annual inspections.
- Work with two assigned property supervisors on day-to-day property development, i.e., discuss vacancies, maintenance, and owner requests.
- Answer incoming maintenance calls.
- Dispatch maintenance requests to vendors and in-house techs.
- Contact utility companies for clean shows.
- Contact utility companies for owner transfer setup with grant deed and proof of ownership.
- Create bill-back letters for residents.
- Assist the Director of Operations with scheduling, proposals, and setting up approved work.
Administrative Assistant/Accounts Receivables
Active Pest Control, Inc.
11.2015 - 02.2019
- Checked company email account and responded promptly to emails or missed calls
- Responsible for 7 technicians daily batch work and paperwork
- Reviewed and posted all received payments
- Drafted bids
- Sold ongoing and onetime services
- Managed company aging report
- Collected on 90/60/30 day past due accounts
- Sent letters and emails to past due clients
- Sent monthly collection spreadsheet to Titan Revenue Solutions
- Answered incoming calls
- Scheduling
- Faxed via vonage
- Responded to company Yelp account
- Scanned daily
- Handled large Property management portfolio
- Monthly property management billing
- Assisted Director of Operations with employment applications and employee time sheets
- Submitted monthly SPUR and NON-AG reports for L.A, O.C Riverside and San Bernardino County to Cal Ag Permits
- Contributed to company financial health by diligently pursuing overdue payments from clients.
Administrative Assistant/Front Desk Receptionist
Pabst Kinney & Associates
11.2012 - 04.2014
- Assisted Property Supervisor with portfolio and Maintenance calls, work orders, invoices, estimates etc
- Responded to emails and voicemails
- Answered heavy phones
- Screen and process applications
- Process 30-Day Notices
- Process Security Deposits
- Key Check-outs for vacant units
- Processed tenant Move out forms
- Print out rental listings
- Created Rental Agreements/Leases
- Created Tenant Letters
- Created Tenant/Owner files as needed
- Put together Owners Monthly Financial Statements
- Distribute in office mail
- Updated Company directories
- File for Supervisors
- Shred regularly
- Assist all walk in customers with Rental / Tenant /Owner information as needed
- Scanned documents
- Created Denial letters from The Apartment Associations website
- Photocopying/Scanning
- Data Entry
- Assembling binders, making tabs for binders
- Printing labels
- Assist Accounting dept
- With tenant bills and refunds
Administrative Assistant
Crystal Property Management
10.2006 - 04.2009
- Processed applications
- Ran credit checks
- Created Rental Agreements/Leases
- Processed Move-in /Move-out reports
- Watched rent collection
- Updated key reports
- Assisted vice president
- Assisted with maintenance department
- Light filing
- Heavy phones
- Scanned documents
- Assist Accounting Dept
- With A/R Reports, tenant bills, security deposit refunds, billing adjustments etc
Customer Service Representative
Dewey Pest Control
07.2002 - 10.2006
- Scheduled Appointments
- Dispatched calls for field technicians
- Tracked daily Reports
- Assisted accounting department
- Data entry
- Light filing
- Answered heavy phones
- Gave courtesy calls to new and current customers
- Employee training videos
Education
Certificate of Accomplishment - Real Estate Salesperson
Long Beach City College
Long Beach, CA06.2024
Certificate of Accomplishment - Business Digital Literacy
Long Beach City College
Long Beach, CA07.2023
Skills
- AppFolio
- Yardi
- Rent Cafe
- Pest Pac
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Outlook
- Google Docs
- Event coordination
- Videoconferencing
Accomplishments
Voted employee “champion” of the month at Borba Property Group January 2024
Certification
Certificate of Accomplishment in Real Estate Salesperson
Certificate of Accomplishment in Business Digital Literacy
Timeline
Maintenance Coordinator
Borba Property Group
08.2023 - Current
Administrative Assistant/Accounts Receivables
Active Pest Control, Inc.
11.2015 - 02.2019
Administrative Assistant/Front Desk Receptionist
Pabst Kinney & Associates
11.2012 - 04.2014
Administrative Assistant
Crystal Property Management
10.2006 - 04.2009
Customer Service Representative
Dewey Pest Control
07.2002 - 10.2006
Certificate of Accomplishment in Real Estate Salesperson
Certificate of Accomplishment in Business Digital Literacy
Certificate of Accomplishment - Real Estate Salesperson
Long Beach City College
Certificate of Accomplishment - Business Digital Literacy
Long Beach City College
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