Inga Bell-Ross
Charlotte,NC
Summary
Organized Delivery Manager with 10+ years of experience in the wine and spirits industry(retail).
Equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Committed to day-to-day efficiency and supervising workers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Internet/Delivery Manager
Super Buy-Rite
Jersey City, United States
2020.04 - Current
- Fielded customer questions and complaints and rectified issues.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Worked with vendors to schedule more than 10-15 daily pickups and 300-350 weekly deliveries.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supervised delivery staff and general productivity.
- Planned delivery routes according to traffic, weather and types of delivery.
Invoicing Specialist
Super Buy-Rite
Jersey City, NJ
2018.03 - 2020.04
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Processed vendor and supplier payments on weekly basis.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reconciled past due accounts achieving 99% reduction in outstanding invoices
Delivery Associate
Super Buy-Rite
Jersey City, United States
2017.07 - 2018.03
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Picked quality and accurate items for 25-40 daily customer orders on weekdays 75-90 customer orders on weekends.
Cashier Supervisor
Super Buy-Rite
Jersey City, United States
2016.02 - 2017.07
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier
Super Buy-Rite
Jersey City, United States
2013.11 - 2016.02
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
Lincoln High School
Jersey City, NJ06.2008
Skills
- Service Provider Communication/Customer Service
- Improvement Recommendations
- Distribution Invoicing
- Bookkeeping Procedures
- Staff Training
- QuickBooks Mastery
- Accounts Payable and Accounts Receivable
- Attention to Detail
- Delivery Verification
- Cash Handling and Reconciliation/Till Counting
- Scheduling and Time-Tracking
- Store Opening and Closing
Certification
- CNP - Certified Notary Public
Timeline
Internet/Delivery Manager
Super Buy-Rite
2020.04 - Current
Invoicing Specialist
Super Buy-Rite
2018.03 - 2020.04
Delivery Associate
Super Buy-Rite
2017.07 - 2018.03
Cashier Supervisor
Super Buy-Rite
2016.02 - 2017.07
Cashier
Super Buy-Rite
2013.11 - 2016.02
High School Diploma -
Lincoln High School