Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

INGA DAVIS

Parkville,MD

Summary

Fundraising Coordinator with 10 years of expertise in soliciting donations by coordinating events, implementing marketing campaigns and developing proposals. Successful in fostering new relationships with potential donors while keeping previous donors engaged. Seeking dynamic position with reputable organization.

Overview

9
9
years of professional experience

Work History

Certified Notary Signing Agent

Anytime Mobile Notary
Parkville, MD
01.2019 - Current
  • Reviewed documents and personal identifying paperwork or government-issued IDs for each person
  • Documented transactions in notary journal to maintained permanent records
  • Consulted with clients in varies setting in order to witness document signings
  • Prepared registered and certified mail for dispatch
  • Assisted organizational efforts by filing, entering data and answering phones
  • Communicated with customers regarding signing processes to maintain satisfaction
  • Managed provider calendars by adding new appointments and rebooking clients to accommodate last-minute schedule changes
  • Travel to clients
  • Print loan documents, meet with signer and notarize their signatures and quickly return to banks or lenders via scan back or overnight mail

Entertainment Coordinator/Party Entertainer

Say it with a Clown
Parkville, MD
01.2015 - Current
  • Scheduled and coordinated events and activities
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Practiced quality memorizing techniques and learned routines prior to performance deadlines
  • Created performance routines and compiled proposals for prospective clients
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Promoted shows and performances through community interaction
  • Entertained children in public performances, hosted dance parties, toured guests through event attractions, dressed in character costumes and delighted children with arts and crafts projects
  • Hosted large groups by engaging with attendees during annual events
  • Designed contracts, collected fees and booked venues for events.

Customer Service Representative/ATL Supervisor

HR Block
Parkville, Maryland
02.2021 - 04.2023
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Addressed customer concerns with suitable solutions.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Conducted employee observations and documented findings.
  • Enforced federal, state, local and company rules for safety and operations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Presented performance and productivity reports to supervisors.

Education

Completed professional development in Management certificate program on - Management

Temple College
Temple, TX

Some College (No Degree) - Liberal Arts And General Studies

BCCC
Baltimore, MD

Skills

  • Recordkeeping skills
  • Professional and mature
  • Strong problem solver
  • Mail management
  • Meeting planning
  • MS Office
  • Critical thinking
  • Multitasking
  • Leadership
  • Time Management
  • People skills
  • Active listening
  • Reliable and trustworthy
  • Conflict Resolution
  • Credit card payment processing
  • High-energy attitude
  • Sales expertise
  • Customer relations
  • Courteous demeanor
  • Inbound and Outbound Calling
  • Conflict mediation

References

HR Block

Maria Smith 443-903-6488 (Manager) Holly Scally 443-562-2998 (District Manager)

Anytime Mobile Notary

Andre Hammel 240-593-5094 (Hiring Agent Law firm)

Say it With a Clown and Balloons

Ronald Dent 443-322-6872 (Supervisor)

Timeline

Customer Service Representative/ATL Supervisor

HR Block
02.2021 - 04.2023

Certified Notary Signing Agent

Anytime Mobile Notary
01.2019 - Current

Entertainment Coordinator/Party Entertainer

Say it with a Clown
01.2015 - Current

Completed professional development in Management certificate program on - Management

Temple College

Some College (No Degree) - Liberal Arts And General Studies

BCCC

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INGA DAVIS