Inga Lewis

• Maintained occupancy for 272-467 units apartment community. Consistently sustained average 96% occupancy by having a strong emphasis on resident retention.
• Created marketing/media campaigns to increase foot and phone traffic with immense success.
• Responsible for the performance of all activities related to apartment rentals, move-ins, move-outs and lease renewals. Interacted with prospective and current residents to achieve and maintain strong and competitive occupancy. Managed traffic, leased apartments, qualified prospects and prepared lease documentation .Handled a variety of administrative and clerical functions.
• Analyzed financial data and prepared reports for senior management.
• Provided training, guidance, and support to staff members on proper procedures and policies.

• Guest Services professional in a 79 room hotel. Answer phones, sell rooms, check in guests, and responds to the needs of the guests with a family owned approach.
• Monitor room availability throughout the day and ensuring efficient utilization and booking
• Offer all guests quality customer service and familiarizing them with hotel amenities upon check in
• Answering phone calls, guest inquiries promptly and with accurate information.
• Completing other duties as assigned by General Manager such as ad hoc reports or emergency shifts
• Assisting guests with questions pertaining to the local area, shopping, business services, dining, etc.
• Worked a variety of shifts that include weekdays and weekend
• Rotated in other hotel departments including Concierge and Reservations.
• Signing up Priority Club Members.
• Identified opportunities for cost savings and operational efficiency improvements.
• Created promotional campaigns to increase store traffic and generate revenue.
• Assisted with check-in and check-out procedures for guests.
• Resolved customer complaints in a timely manner while maintaining a professional demeanor.

Sales Support- Assist broker with current existing sales/listings and short sales. Helped with foreclosures, REO Properties and conducted clients and file follow up calls.

Leasing • Advertise and lease available or upcoming properties through direct marketing, client & referral database.
• Generate and maintain prospect traffic, respond to telephone, internet in person requests and prospect follow ups.
• Maintain thorough product knowledge of the property and major competition including pricing and incentives.
• Qualify prospects, provide tours to prospective tenants, highlight property features and create urgency to lease.
• Process applications including tenant credit, income and background verification and prepare all leasing paperwork.
• Organize Move-In/Move-Out inspections, deliver deposits and rent payments to property owners/banks as needed.

Administrative - Answer the general phone line, return calls, emails, and track all correspondence and contact with clients. Word processing of documents including correspondence, meeting notes, specifications, contracts, faxes, memorandums, as are required in the daily operations.

Agent Office Support – New Agent set-up; input listings in MLS; for sale sign orders and track company listings and their status.

Bookkeeping - Record payables, generate invoices, follow up on accounts receivable, using accounting software.