Inge Ashley
Highland Park,MI
Summary
Detail-oriented professional with expertise in client assessment and program compliance. Skilled in effective communication and problem-solving, committed to educating clients and resolving issues efficiently. Results-driven assistance payment specialist with over a decade of experience in client eligibility assessment and documentation accuracy. Recognized for strong team collaboration and a commitment to client education, contributing to improved client outcomes and program compliance.
Overview
30
30
years of professional experience
Work History
Assistance Payment Work
Michigan Department of Health and Human Services
Detroit, Michigan
03.2012 - Current
- Assessed client eligibility for various assistance programs accurately.
- Conducted interviews to gather client information and document needs.
- Educated clients on available resources and assistance options clearly.
- Reviewed applications for compliance with program guidelines thoroughly.
- Advised customers about resources available outside the agency which may be beneficial in helping them meet their goals.
- Prepared detailed summaries of client cases after assessing individual needs and determining appropriate course of action.
- Responded promptly to customer inquiries both verbally and in writing.
Administrative Support
Department of Health and Human Services
Detroit, Michigan
11.1998 - 03.2000
- Provided administrative support including filing documents, preparing correspondence .
- Provided administrative support to the service department.
- Provided administrative support such as scheduling meetings, ordering supplies.
- Provided administrative support related to data entry and mailings.
- Provided administrative support for staff members.
- Provided administrative support during special events associated with the program.
Administrative Support
Department of Corrections
Detroit, Michigan
01.1996 - 11.1998
- Delivered comprehensive administrative support to management team, ensuring seamless operations.
- Coordinated meeting schedules and ordered supplies to sustain workflow.
- Prepared and maintained reports and records, enabling informed management decisions.
- Streamlined document filing and correspondence preparation to enhance organizational efficiency.
Education
Master of Science - Public Administration
Central Michigan University
Mount Pleasant, MI05-2012
Skills
- Client assessment
- Program compliance
- Documentation accuracy
- Resource education
- Case management
- Eligibility determination
Timeline
Assistance Payment Work
Michigan Department of Health and Human Services
03.2012 - Current
Administrative Support
Department of Health and Human Services
11.1998 - 03.2000
Administrative Support
Department of Corrections
01.1996 - 11.1998
Master of Science - Public Administration
Central Michigan University
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