Inge Nealis
San Antonio,TX
Summary
Highly motivated customer service professional with 6 years customer service and sales related experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
8
8
years of professional experience
Work History
Assistant Service Manager
Audi Arlington
03.2022 - 12.2023
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Closely Followed and offered all Audi vehicle Service recommendations, service bulletins and maintenance recommendations to ensure customer vehicles were always operating as designed.
- Was named Audi Arlington top service advisor in customer pay and warranty sales for the last 6 calender months.
- Ensured safety and quilty controls by follow strict company protocols to ensure we are meeting Audi and our customer standards of service.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Improved efficiency within the service department through the introduction of digital maintenance tracking systems and reporting tools.
- Served as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
General Manager
Panera Bread George Washington University Campus
09.2019 - 02.2022
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Cashier/Food Preparation
Taylor Gourmet
05.2018 - 08.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Food Preparation
Elevation Burger
05.2016 - 03.2018
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Partial college education
Skills
- Operational Improvements
- Operation Monitoring
- Database Administration
- Service Planning
- Schedule Coordination
- Strong leadership
- Customer service focus
- Problem-solving abilities
- Relationship building
Timeline
Assistant Service Manager
Audi Arlington
03.2022 - 12.2023
General Manager
Panera Bread George Washington University Campus
09.2019 - 02.2022
Cashier/Food Preparation
Taylor Gourmet
05.2018 - 08.2019
Cashier/Food Preparation
Elevation Burger
05.2016 - 03.2018
Partial college education
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