INGE L. SAENZ
Fort Worth,TX
Summary
Experienced Healthcare Professional with 10 + years of experience successfully handling paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude.
Overview
13
13
years of professional experience
Work History
Registrar
Parallon
02.2020 - Current
- Greet every patient promptly through the Virtual Registration Assistant.
- Interview patients to obtain account information, verify insurance coverage and obtain pre-certification/authorization.
- Maintain a professional image through appearance and communication demonstrating excellent customer service.
- Ensure charts are completed and accurate.
- Calculate and collect patient liability amounts.
- Ensure that all necessary signatures are obtained for treatments.
- Answer any questions and explain policies clearly.
- Process patient charts according to virtual flow needs and established productivity standard.
- Work with physician offices and ancillary departments, providing information when necessary and forwarding relevant documents.
Customer Service Representative
First Bank of Colorado
04.2018 - 07.2019
- Worked in a fast-paced call center atmosphere focusing on general customer service and online banking support.
- Assisted customers in an efficient, friendly and professional manner with a variety of banking questions over the telephone.
- This position required me to develop and maintain a general working knowledge of all FirstBank products and services offered to assist customers with general troubleshooting and inquires.
Area Director
Au Pair International
02.2018 - 04.2019
- As an area director, I supervised the South Denver cluster.
- Served as a liaison between each party providing the year-round, local support that makes the au pair program successful.
- Interviewed and screened potential host families to ensure they were a good fit for the program.
- Conducted orientations with both the host families and au pairs to ensure that the US Department of State regulations and deadlines were being met.
- As the local face of Au-Pair International, I gained valuable experience in marketing and public relations by recruiting new families and organizing community events to grow and expand my cluster area.
Owner
Universal Commercial Cleaning Services
08.2016 - 04.2018
- Owned, operated, and expanded a professional commercial cleaning business servicing a wide range of clients.
- My duties included hiring and overseeing subcontractors, giving estimates, procuring supplies, bookkeeping, advertising, billing, and making sure my customers were satisfied.
- Successfully grew the client base by 50% within the first year.
- Achieved a 95% customer satisfaction rating with high profile clients.
Child Caregiver
The Regan and Stanley Families
08.2014 - 08.2016
- Provided customized and personalized childcare for children in their home.
- Administered one-on-one care meeting the physical, emotional, social, and intellectual needs of the children.
- Contributed to a safe, caring, nurturing, and stimulating environment in which the children thrived and developed.
Medical Interpreter
University of Colorado Hospital
09.2010 - 10.2012
- Ensured clear communication by providing precise interpretation of providers' instructions, diagnoses, medical terminology, anatomy, procedures and prescriptions to non-English speaking patients.
- Acted as a conduit between patient and/or guest and healthcare professional for communication in the patient's preferred language
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process
- Successfully managed translation projects within the Medical Interpreter Team and organized team building activities
- Provided phone interpretation, generated invoices, assisted with scheduling, and delivered the clinical orientation presentation for new hires
Education
CPC Certification - Medical Insurance Coding
American Academy of Professional Coders
Westminster, CO2019
Translation And Interpretation Certificate -
Community College of Aurora
Aurora, CO2010
Bridging The Gap - Medical Interpreter Training
Mile High Multilingual Services
Centennial, CO2010
Some College (No Degree) - Teaching English As A Second Language (ESL)
Universidad Nacional De San Juan
San Juan, ArgentinaHigh School Diploma -
La Inmaculada
San Juan, Argentina1996
Skills
- Strong Analytical and Problem-Solving Skills
- Inbound Phone Call Management
- Issue and Complaint Resolution
- Microsoft Windows, Word, Excel and Outlook
- HIPAA Regulations
- Admissions and Registrations
- MEDITECH EHR Software
- Medical Terminology Knowledge
- ICD-10 and CPT coding
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Registrar
Parallon
02.2020 - Current
Customer Service Representative
First Bank of Colorado
04.2018 - 07.2019
Area Director
Au Pair International
02.2018 - 04.2019
Owner
Universal Commercial Cleaning Services
08.2016 - 04.2018
Child Caregiver
The Regan and Stanley Families
08.2014 - 08.2016
Medical Interpreter
University of Colorado Hospital
09.2010 - 10.2012
CPC Certification - Medical Insurance Coding
American Academy of Professional Coders
Translation And Interpretation Certificate -
Community College of Aurora
Bridging The Gap - Medical Interpreter Training
Mile High Multilingual Services
Some College (No Degree) - Teaching English As A Second Language (ESL)
Universidad Nacional De San Juan
High School Diploma -
La Inmaculada
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