Inger Candler
Birmingham,AL
Summary
Dynamic Branch Manager with a proven track record of enhancing productivity and operational efficiency by implementing streamlined processes. Expertise in team leadership, customer relationship management, and financial oversight has resulted in improved branch performance. Recognized for strong communication skills and adaptability, fostering a collaborative and positive workplace culture. Aiming to leverage extensive experience to drive further growth and innovation within the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Manager
Gulfeagle Supply
Birmingham, AL
01.2020 - Current
- Designed sales and service strategies to improve revenue and retention.
- Monitored regulatory compliance consistently to safeguard organization from penalties and litigation.
- Formulated and executed financial plans to enhance profitability and lower expenses.
- Managed staff scheduling, hiring and training processes.
- Participated in community events to promote brand awareness.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed competitors and market trends to facilitate business growth.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Supported outside sales force in servicing and obtaining new business.
- Monitored financial performance of the branch on a monthly basis.
- Identified opportunities for process improvement initiatives within the branch.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Assisted other branches when needed during peak periods or special projects.
- Established strong working relationships with external partners such as vendors and suppliers.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Developed strategies to increase customer satisfaction and loyalty.
- Established and built customer relationships through targeted outreach and initiatives.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Achieved cost-savings by developing functional solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
ER Transport
Sacred Heart Health System
Pensacola, FL
02.2019 - 02.2021
- Collaborated closely with nursing and medical staff to coordinate patient transports according to schedule and urgency.
- Operated various types of transport equipment, such as wheelchairs, stretchers, and patient lift systems, with proficiency.
- Facilitated the smooth handover of patients to receiving departments, ensuring clear communication of any special requirements.
- Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
- Responded to emergency medical calls, security calls, or fire alarms.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
- Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Assisted in the training of new transport staff, sharing knowledge and best practices.
Education
Master of Arts - Public Administration
Purdue University
West Lafayette, IN10-2023
Bachelor of Arts - Criminalistics
University of South Carolina
Columbia, SC05-2013
Skills
- Cash handling expertise
- Excellent time management skills
- Operations management
- Decision-making
- Multi-tasking
- Strong interpersonal skills
- Training and development
- Excels in team leadership
- Staffing optimization
- Business development expertise
- Relationship building and management
- Coaching and mentoring
- Customer and vendor relations
- Multilingual in Spanish
Accomplishments
- Member of Sigma Alpha Pi (National Society of Leadership and Success).
- Member of Sigma Alpha Lambda (National Leadership and Honor Society).
- Member of Phi Theta Kappa (National Honor Society for Two-Year Colleges).
- Completed Managers Training School - Gulfeagle Supply.
- Completed IDAC at Texas A&M.
- District Employee of the Quarter, 2022.
Certification
- Versico Contractor Certified
- IDAC Industrial Distribution Certified
- Air Vent Certified
Languages
Spanish
Limited
References
References available upon request.
Timeline
Branch Manager
Gulfeagle Supply
01.2020 - Current
ER Transport
Sacred Heart Health System
02.2019 - 02.2021
Master of Arts - Public Administration
Purdue University
Bachelor of Arts - Criminalistics
University of South Carolina
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