Summary
Overview
Work History
Skills
Timeline
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Inger Escamilla

Georgetown,TX

Summary

Experienced and personable Strategic Account Manager skilled in building and maintaining long-term, profitable business relationships. Proficient in coordinating support, service and management resources to meet account performance requirements and exceed customer expectations. Dedicated to a deep understanding of company products and services, adept at guiding customers in applying ideal solutions that meet their specific needs.

Overview

26
26
years of professional experience

Work History

Strategic Account Manager for GCP, AWS, Azure

DoiT
10.2021 - 08.2024
  • Lead customers in their effective and efficient cloud journey using their preferred Cloud Provider and DoiT's proprietary resale platform and services while continuing to retain and grow existing account set.
  • Effectively communicate complex technical concepts to non-technical stakeholders in order to help drive discussions surrounding contract renewals, timelines and terms.
  • Meet and exceed sales targets within assigned strategic accounts.
  • Deliver against assigned business and pipeline goals while prioritizing outstanding customer experience for book of business.
  • Contribute to territory strategy to generate and develop business growth opportunities.
  • Work with Customer Reliability Engineers as critical team members, along with cloud provider sales executives and partner managers to maximize business results and cultivate other opportunities.
  • Drive business development, forecast accurately and achieve strategic goals by leading customers through entire business cycle.
  • Build and sustain strong strategic client relationships.
  • Effectively collaborate with colleagues across various departments.
  • Lead internal discussions around pricing strategy adjustments based on market conditions and competitive analysis results.
  • Monitor service after sale and implement quick and effective problem resolutions.
  • Suggest solutions and innovative ideas to meet client needs.
  • Establish client and market priorities to execute strategic course of action.

Inside Led Account Manager Team Lead

Dell Technologies
05.2015 - 10.2021
  • Outline key target accounts, create executive level relationships and define what custom requirements are essential to address the verticals represented for assigned territory
  • Work to identify opportunities in OEM retention and development account set
  • Drive pricing, contract negotiations and renewal discussions with customers
  • Sell Servers, Storage, Workstations, Notebooks, Peripherals, Switches, Software and Services
  • Manage 20M annual account quota with consistent over-attainment
  • Perform effectively in self-directed work environment and manage day-to-day operations and decisions.
  • Resolve escalated issues to prevent loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiate contract terms with clients, securing favorable agreements for both parties.
  • Provide comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Project Manager

Dell Technologies
04.1998 - 05.2015
  • Plan, execute and oversee completion of complex customer solutions based on Dell Technologies PowerEdge and Client platforms and manage from procurement to launch.
  • Work closely with clients to understand their needs.
  • Arrange and manage all project related meetings.
  • Establish overall success criteria for projects, including all performance parameters and stakeholders.
  • Utilize project planning software to track and communicate status, identify risks and take corrective action.
  • Source, vet, monitor and manage all suppliers and vendors on each project.
  • Manage multiple projects simultaneously by prioritizing tasks according to urgency, resource availability and alignment with organizational goals.

Skills

  • Leadership and Collaboration
  • Sales and Strategy
  • Pipeline/Territory Management
  • Revenue Generation
  • Proposals and Contracts
  • CRM Proficiency and KPI's
  • Relationship Building and Retention
  • Decision-Making and Competitive Analysis
  • Customer Onboarding and Coaching
  • Communication and Problem-Solving

Timeline

Strategic Account Manager for GCP, AWS, Azure

DoiT
10.2021 - 08.2024

Inside Led Account Manager Team Lead

Dell Technologies
05.2015 - 10.2021

Project Manager

Dell Technologies
04.1998 - 05.2015

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Inger Escamilla