INGER IVY
Albemarle,NC
Summary
Organized and attentive to detail with aptitude for Sales, Training, document creation and program management. Sales Professional possessing over 15 years of Mortgage experience. Expert in Sales training with extensive knowledge of LOS software used for industry procedures. Results orient leader ready create long-term success.
Overview
9
9
years of professional experience
Work History
Senior Sales Development Coach/Trainer
Freedom Mortgage Corporation
Mt. Laurel, NJ
11.2020 - 12.2022
- Proven ability to develop and deliver sales training content to Mortgage Professionals, including leadership
- Organize and manage all aspects of Loan Officer training and preparation, focusing on
- FHA, VA and Conventional loan products
- Participants include graduate intern program, career changers and licensed professionals
- Responsible for preparation, set-up, content enhancements, development and facilitation
- Agendas consisting of industry training, product training, sales training and systems training
- Manage and measure effectiveness of trainees as they begin applying knowledge to their production goals
- Identified for creating a people-first culture that fosters customer service excellence
- Successfully rolled out new CRM tool to over 1000 employees with a greater than 97% adoption rate within the first week.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Designed and implemented sales training program and documentation.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed job-specific competencies and performance standards.
Wholesale Account Executive
Deephaven Mortgage Corporation
08.2019 - 04.2020
- Non-QM Lender specializing in unique borrower situations
- Responsible for developing, cultivating, and maintaining trusting relationships with Mortgage brokers as well as industry professionals
- Evaluate credit, income and assets to determine loan value based on collateral and other key components
- Keeping update with guidelines and industry changes
- Train and educate partners on proprietary technology, guidelines, products and processes
- Drive and maintain funded production levels above $5 million monthly
- Recognize opportunities to structure and restructure loans to help partners with their target markets
- Ability to work in fast pace environment while paying close attention to detail
- Continually reinforce company differentiators and leverage them for quality volume
- Provide an excellent customer experience with internal and external connections.
Sales/Specialist
Concentrix, General Motors Affiliate
10.2018 - 07.2019
- Educate new members on features and benefits of Onstar services
- Maintain customer focus while simultaneously building rapport and creditability
- Utilize sales techniques that would encourage member to enroll in auto renewal
- Sell additional services by recognizing opportunities to up-sell accounts; and explain benefits and features
- Keep track of daily performance and ensure meeting metric goals for all Key Performance Indicators while consistently exceeding goal
Trainer/Consultant
II Consulting LLC
Atlanta, Georgia
04.2014 - 07.2019
- NCR/Walmart
- Deployed by NCR to Walmart stores across the country to provide technical and behavior training to managers, cash office and front-line associates on newly installed Self-Checkout Terminals and Cash
- Management procedures.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Prepared and presented supplementary learning material to support structured lessons.
- Developed individualized training plans to achieve staff readiness.
- Analyzed team performance and identified opportunities for additional training.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
- Supported productivity increase and business growth through new hire training and mentoring.
- Introduced standardized training for cohesive learning environments.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Tracked attendance and evaluated progress for assigned trainees.
Education
Bachelor of Business Administration -
Strayer University
Business Certification - Business
Robert Morris College
Skills
Sales Effectiveness/Negotiation
Training/Facilitation
Communications
Sales Support
Customer Retention
Problem Solving
Sales Coaching/Mentoring
Change Management
Professional Development
Quality Assurance
Relationship Building
Sales team development
Employee training
Online training experience
Organization and Time Management
Additional Information
- Experienced results driven professional possessing extensive experience in developing, implementing and leading strategic business plans that create results. Ability to identify deficiencies and develop plans and techniques that will make a positive impact.
Timeline
Senior Sales Development Coach/Trainer
Freedom Mortgage Corporation
11.2020 - 12.2022
Wholesale Account Executive
Deephaven Mortgage Corporation
08.2019 - 04.2020
Sales/Specialist
Concentrix, General Motors Affiliate
10.2018 - 07.2019
Trainer/Consultant
II Consulting LLC
04.2014 - 07.2019
Bachelor of Business Administration -
Strayer University
Business Certification - Business
Robert Morris College