Inger McClain
Hemet,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Lead Valet Attendant
Pechanga Resort Casino
04.2023 - Current
- Provided punctual, polite valet services to uphold professional standards.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Built positive customer rapport for courteous, friendly and professional service.
- Answered guest's questions about property amenities and services.
- Entered guest vehicle information and location in computerized valet parking system.
- Inspected vehicles to verify condition ahead of customer returns.
- Logged and documented parked vehicle details for accurate records.
Valet Attendant
Yaamava Resort And Casino
10.2021 - 04.2023
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
EVS Specialist
Pechanga Resort Casino
09.2020 - 10.2021
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Valet Attendant
Pechanga Resort Casino
12.2018 - 03.2020
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Welcomed arriving guests and explained car retrieval procedures.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Delivered above and beyond service to VIP guests at property.
Home Care Aide
Home Instead
05.2016 - 07.2017
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Developed rapport to create safe and trusting environment for care.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Administered medication as directed by physician.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Senior Customer Care Representative
FFF Enterprises
10.2005 - 08.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Capital One Auto Finance
03.2002 - 01.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Administration Assistant
WorldXChange Communications
10.1999 - 07.2001
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Offered technical support and troubleshot issues to enhance office productivity.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
Customer Service Representative
Mediq PRN
07.1995 - 04.1999
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and updated databases to handle customer data.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Implemented and developed customer service training processes.
Education
Nursing
Summit Career College
Colton, CA2011
Medical Assisting
Palomar College
San Marcos, CA1994
My Carmel High School
San Diego, CA06.1989
Skills
- Active Listening
- Valet Services
- Conflict Mediation
- Customer Service Excellence
- Safe Driving Practices
- Service Dispatching
- Manual and Automatic Driving
- Vehicle Parking and Retrieval
- Lot Monitoring
- Hotel Operations
- Critical Thinking
- Customer Needs Assessments
- Customer Communication
- Complex Problem-Solving
- Internal Auditing
- Customer Inquiries
- Company Guidelines
- Verbal and Written Communication
- Customer Retention
- Dynamic Communication Skills
- Client Support
- Operational Improvements
- Data Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Lead Valet Attendant
Pechanga Resort Casino
04.2023 - Current
Valet Attendant
Yaamava Resort And Casino
10.2021 - 04.2023
EVS Specialist
Pechanga Resort Casino
09.2020 - 10.2021
Valet Attendant
Pechanga Resort Casino
12.2018 - 03.2020
Home Care Aide
Home Instead
05.2016 - 07.2017
Senior Customer Care Representative
FFF Enterprises
10.2005 - 08.2009
Customer Service Representative
Capital One Auto Finance
03.2002 - 01.2004
Administration Assistant
WorldXChange Communications
10.1999 - 07.2001
Customer Service Representative
Mediq PRN
07.1995 - 04.1999
Nursing
Summit Career College
Medical Assisting
Palomar College
My Carmel High School
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