Ing. Jonathan Luna
Paterson,NJ
Summary
Dynamic IT professional with extensive experience in AP BIOMEDICAL ENGINEERING, specializing in troubleshooting medical imaging software and hardware issues (GE CT, Philips, Hitachi MIR, X-ray, Siemens Mammography, among others). Demonstrated experience in improving system performance and effectively managing schedules. Expert in incident management and fostering team collaboration to achieve operational excellence. Committed to providing high-quality technical support and solutions.
Overview
2026
2026
years of professional experience
Work History
Technical Supervisor
JS UNICOMPS
- Supervised technical team to ensure efficient operations and adherence to safety protocols.
- Supervise and provide technical support in the IT area of
various partner companies, such as networks, repairs, and customer service. - Also provides repairs to equipment brought into the workshop.
- Coordinated routine maintenance schedules for equipment, minimizing disruption to production timelines.
Software Implementation Technician
INFORMATICA Y PC
- Operated diagnostic tools to troubleshoot hardware and software issues.
- Assisted in installation and configuration of computer systems and peripherals.
- Provided technical support to clients via phone and in-person consultations.
- Maintained accurate records of service requests and resolutions for tracking purposes.
Service Manager
AP BIOMEDICAL INGENIERING
03.2016 - 09.2025
- Lead a team of approximately six engineers, organize work routes, and assign work based on the engineers' capabilities.
- Organize and schedule preventive and corrective maintenance services, and schedule corrective services.
- Specialist in software for different medical imaging equipment, such as CT, MRI, X-rays, ultrasounds, mammograms, densitometers, among others.
- Implementation of medical equipment imaging systems.
- Repair of the various medical equipment mentioned above, especially MRI Hitachi Airis and CT GE and Philips
IT Support Specialist
AC Medica
03.2015 - 03.2016
- Provided technical support to end-users, resolving issues with hardware and software efficiently.
- Implemented IT solutions that improved system performance and reduced downtime for critical applications.
- Conducted training sessions for staff on new technologies and software updates to enhance user competency.
- Collaborated with cross-functional teams to troubleshoot complex IT problems, ensuring minimal disruption to operations.
- Maintaining and repairing equipment sold by this company, such as printers and medical equipment, providing IT support within the company.
- dispatching merchandise and maintaining inventory for sale,
- Reporting on needed items to order from suppliers.
Education
Bachelor of Science -
O&M University
Dominican RepublicSales Leadership -
Infotep
Dominican RepublicFundamental of Web Technology -
Infotep
Dominican RepublicIntroduction To Core JAVA -
Infotep
Dominican RepublicaIntroduction To Photoshop -
Infotep
Dominican RepublicJava Server Page -
Infotep
Dominican RepublicPHP, MVC, And MySQL Web Development. ONLINE STOR -
Udemy (Online)
OnlineCreate POS Inventory And Sales System PHP 8 And -
Udemy
OnlineCreate A Quotation System Using PHP, JavaScript, -
Udemy
OnlineX-ray Technologist. -
Others
Dominican RepublicTechnical Training For The GE CT Optima & Bright -
Other
Dominican RepublicSkills
- Specialist in software for different medical imaging equipment, such as CT, MRI, X-rays, ultrasounds, mammograms, densitometers, among others
- Performance improvements
- Network administration
- Software development
- Network configuration
- Application support
- Hardware troubleshooting
- Schedule management
- Business analysis
- Incident management
Timeline
Service Manager
AP BIOMEDICAL INGENIERING
03.2016 - 09.2025
IT Support Specialist
AC Medica
03.2015 - 03.2016
Technical Supervisor
JS UNICOMPS
Software Implementation Technician
INFORMATICA Y PC
Bachelor of Science -
O&M University
Sales Leadership -
Infotep
Fundamental of Web Technology -
Infotep
Introduction To Core JAVA -
Infotep
Introduction To Photoshop -
Infotep
Java Server Page -
Infotep
PHP, MVC, And MySQL Web Development. ONLINE STOR -
Udemy (Online)
Create POS Inventory And Sales System PHP 8 And -
Udemy
Create A Quotation System Using PHP, JavaScript, -
Udemy
X-ray Technologist. -
Others
Technical Training For The GE CT Optima & Bright -
Other