Ingra Anderson Carter
Belleville,IL
Summary
- Enroll patients, coordinate benefits and financial assistance, verify insurance, and arrange deliveries.
- Support pharma programs and refer to pharmacists as needed.
- Make outbound calls to address patient, provider, and insurer issues.
- Document call details per procedures.
- Escalate issues appropriately to resolve patient needs.
- Research information using available resources.
- Maintain patient and company confidentiality.
- Follow safety, compliance, and legal requirements.
- Collaborate with management, pharmacy, compliance, and engineering teams.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Environmental Management Services
Environmental Management Services
08.2017 - 10.2017
- Sorted laundry by classification and department.
- Practiced loss prevention.
- Folded, restocked, and used proper storage methods to maintain product cleanliness.
- Dispensed novel items to clientele and properly disposed of old items.
Customer Service Agent
Apple One Temp Agency
10.2014 - 12.2014
- Resolved customer complaints and disclosed additional promotional offers that were available.
- Closed accounts and increased spending limits.
- Sold new products and services.
- Updated pertinent information and provided excellent services through relationship building.
Prison Correction Officer
Hays State Prison
11.2013 - 07.2014
- Enforced the rules and regulations of the prison to ensure inmates followed the rules.
- Maintained order and a safe environments for both officers and inmates.
- Performed physical, locker and bed searches for contraband.
- Used protective measures to maintain order, prevent escape and assault prevention and disturbances.
- Also worked on the inmate transportation team.
Disaster Support Specialist
Catoosa Department of Family and Children Services
10.2012 - 04.2013
- Restored the filing system after a tornado destroyed the Ringgold DFCS in 2011.
- Created a higher level of standardized practices for filing systems.
- Created opportunities for state employees to focus on more pressing issues during the cleanup phase of work.
- Completed assignment before the designated deadline due to outstanding teamwork, professionalism, skill, and diligence.
- Performed other duties as needed to help state personnel meet their monthly targeted goals.
Education
Associate of Applied Science (A.A.S.) - Human Services
Lone Star College-Montgomery
Conroe, Texas05.2023
Bachelor of Business Management (B.S) - undefined
University of Phoenix
Dallas, Texas04.2010
Skills
- Initiative-taking
- Strong work ethics
- Interpersonal communication
- Customer relation skills
- Engaging
- Stable
- Respectful
- Reliable
- Excellent time management
- Patience
- Active listening
- Problem solving
- Diligence
- Ability to work well in a multi-ethnic environment
- Ability to work well in a multi-cultural environment
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Flexible and adaptable
- Multitasking Abilities
- Computer skills
- Organizational skills
- Organization and time management
Military Service
United States Navy, Hull Technician, E-4
Human Services Practicum
Practicum Student, Cheyenne Center, Houston, Texas, 2022-09-01, 2022-12-01, Supervised observation and shadowing in group and individual counseling sessions., Clinical assessment, referrals, screening, service coordination, treatment planning., Office management and support services, clients, family, and community education., Professional and ethical responsibilities.
Honors Awards Certifications
- Grade point (G.P.A.) 3.8, Presidents List, Lone Star College-Montgomery
- SMART Certification, 2019-01-01
Timeline
Environmental Management Services
Environmental Management Services
08.2017 - 10.2017
Customer Service Agent
Apple One Temp Agency
10.2014 - 12.2014
Prison Correction Officer
Hays State Prison
11.2013 - 07.2014
Disaster Support Specialist
Catoosa Department of Family and Children Services
10.2012 - 04.2013
Bachelor of Business Management (B.S) - undefined
University of Phoenix
Associate of Applied Science (A.A.S.) - Human Services
Lone Star College-Montgomery
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