Ingram Canterbury
Queens,USA
Summary
Dynamic Senior Project Manager with a proven track record at The Leading Hotels of the World, driving Agile transformations and reducing CRM development cycles by 50%. Expert in RPA and stakeholder engagement, I excel in aligning enterprise goals with innovative delivery models, ensuring impactful project outcomes and enhanced team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Project Manager / Scrum Master
The Leading Hotels of the World
New York, NY
09.2022 - 03.2025
- Led enterprise-wide CRM modernization integrating Salesforce, AWS, and RPA tools.
- Oversaw Agile teams, vendor delivery, and stakeholder communications within a hybrid PMO structure.
- Reduced CRM development cycle from 8 to 4 weeks through Agile restructuring.
- Drove adoption of continuous delivery models and change governance for global teams.
- Established streamlined intake and prioritization for roadmap alignment.
Senior Project Manager, Web & Analytics Platforms
Verisk
Jersey City, NJ
06.2019 - 09.2022
- Managed portfolio of analytics and mobile platform projects for insurance carriers.
- Oversaw roadmap execution, resourcing, and Agile coaching across product teams.
- Maintained 12-month change roadmap and aligned delivery with enterprise goals.
- Mentored product teams on Agile practices, increasing velocity and predictability.
- Managed vendor relationships and governed cross-team dependencies.
RPA Project Manager
Prudential Financial
Newark, NJ
05.2018 - 04.2019
- Directed enterprise automation initiatives using Blue Prism across 9 departments.
- Delivered Agile process automation while balancing change impact and business readiness.
- Built cross-functional delivery framework integrating Jira, Confluence, and Scrum.
- Reduced post-release defects by 30% via test automation and iterative QA cycles.
- Led backlog refinement and sprint execution for concurrent automation tracks.
Managing Principal, RPA Strategy
Capco
New York, NY
02.2017 - 10.2017
- Defined go-to-market strategy for RPA consulting.
- Developed market entry plans and strategic partnerships with UiPath, Blue Prism, and Automation Anywhere.
- Identified $2B market opportunity in financial services sector.
- Developed vendor frameworks and operational playbooks for enterprise adoption.
Project Manager, Marketing Analytics
AXA US
Secaucus, NJ
05.2016 - 02.2017
- Managed marketing data transformation to optimize campaign performance and data insights.
- Achieved 25% ROI increase through segmentation and targeting improvements.
- Provided strategic insights to senior leadership for portfolio-wide marketing spend.
Education
Psychology
Hampton University
Media Arts
Long Island University
Skills
- PMO Leadership & Governance
- Program & Portfolio Management
- Agile Delivery (Scrum, SAFe, Kanban)
- Change & Risk Management
- Enterprise CRM (Salesforce, Dynamics)
- RPA & Intelligent Automation (Blue Prism, UiPath)
- Stakeholder & Executive Engagement
- KPI Tracking
- Business Analytics
- Voice of the Customer
- JIRA
- Confluence
- ServiceNow
- MS Project
Affiliations
- Project Management Institute - NYC
- Agile Alliance
Certification
- Project Management Professional (PMP) – PMI
- Professional Scrum Master I (PSM I) – Scrum.org
- ITIL Foundation Certificate
- Prince2 Practitioner
- UiPath Citizen Developer
Timeline
Senior Project Manager / Scrum Master
The Leading Hotels of the World
09.2022 - 03.2025
Senior Project Manager, Web & Analytics Platforms
Verisk
06.2019 - 09.2022
RPA Project Manager
Prudential Financial
05.2018 - 04.2019
Managing Principal, RPA Strategy
Capco
02.2017 - 10.2017
Project Manager, Marketing Analytics
AXA US
05.2016 - 02.2017
Psychology
Hampton University
Media Arts
Long Island University
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