Ingrid Acosta
West New York,NJ
Summary
Dedicated Customer Service Representative and Coordinator with 8+ years of experience in effectively managing client inquiries, complaints and coordinating operational tasks. Skilled in ensuring seamless communication between departments. Adept at multitasking, problem-solving, and fostering positive client relationships to drive organizational success.
Overview
8
8
years of professional experience
Work History
Benefits Administrator
Verizon
02.2024 - Current
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
- Ensured accurate data entry by meticulously reviewing and processing new account paperwork.
Assistant Manager
PAY-O-MATIC
05.2018 - 12.2023
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Collaborated with upper management to develop and implement business improvements
- Kept paperwork updated with internal standards and legal requirements.
Call Center Customer Service Representative
TELECHECK
02.2016 - 03.2018
- Handled high call volume to quickly answer inquiries, update accounts and resolve concerns
- Helped train and coach new customer service representative teammates
- Researched to provide accurate and complete information
- Documented transactions daily in CRM system and completed end-of-day processing requirements
- Met quality and service standards when responding to requests.
Education
Accounting -
O&M University
High School -
Brooklyn Academy of Science and the Environment
Brooklyn, NYSkills
- Customer Relations
- Communication skills
- Chat Support
- Record keeping
- Financial Management
- Data Entry
- Staff Management
- Accounting
- Business Administration
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Benefits Administrator
Verizon
02.2024 - Current
Assistant Manager
PAY-O-MATIC
05.2018 - 12.2023
Call Center Customer Service Representative
TELECHECK
02.2016 - 03.2018
Accounting -
O&M University
High School -
Brooklyn Academy of Science and the Environment
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