Ingrid Arias
Revere,MA
Summary
Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Overview
5
5
years of professional experience
Work History
Chauffeur
Carey Limousine
Braintree, Massachusetts
10.2025 - Current
- Operated luxury vehicles for high-profile clients, prioritizing their comfort and safety.
- Planned and navigated optimal routes, effectively minimizing travel time and avoiding traffic delays.
- Maintained vehicle cleanliness and conducted routine inspections to ensure safety compliance and reliability.
Server
Delta One Lounge
11.2024 - 07.2025
- Increased customer satisfaction by promptly addressing needs and delivering personalized service.
- Resolved customer complaints professionally, ensuring swift solutions and fostering positive relationships.
- Trained new hires by guiding them on restaurant standards and best practices.
Server/Bartender
Giardino Italian Restaurant
06.2024 - 12.2024
- Served an average of 100+ guests per shift, ensuring prompt, friendly service and contributing to a 20% increase in repeat customers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol, enhancing team readiness and service quality.
- Implemented alcohol awareness procedures to prevent excessive guest intoxication, ensuring a safe and enjoyable environment.
- Executed opening and closing duties, including printing sales reports, setting up for shifts, preparing cash drawers, and taking inventory, contributing to smooth operations.
Server/Bartender
Emmets
11.2023 - 06.2024
- Maintained 98% satisfaction score on post-visit surveys through personalized service and menu recommendations.
- Built strong connections with regular customers through personalized conversations, enhancing loyalty and repeat visits.
- Utilized POS system to efficiently place orders and manage bills, ensuring smooth service and customer satisfaction.
Server
Harvard
01.2021 - 07.2023
- Delivered food and beverages promptly, ensuring attentive service to meet customer needs.
- Upsold appetizers, desserts, and premium beverages, boosting average check size by 10–15%.
- Established friendly atmosphere for dining experience as first point of contact for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Colegio Nuestra Senora De La Salette
Bogota, ColombiaCompleted ESL Program - English Language
UMass
Boston, MASkills
- Customer relationship management
- Guest engagement
- Conflict resolution
- Safety compliance
- Attention to detail
- Effective communication
Languages
Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Professional
Timeline
Chauffeur
Carey Limousine
10.2025 - Current
Server
Delta One Lounge
11.2024 - 07.2025
Server/Bartender
Giardino Italian Restaurant
06.2024 - 12.2024
Server/Bartender
Emmets
11.2023 - 06.2024
Server
Harvard
01.2021 - 07.2023
High School Diploma -
Colegio Nuestra Senora De La Salette
Completed ESL Program - English Language
UMass