Ingrid Arteaga
Brownsville
Summary
Dynamic customer service professional with extensive experience at Golds Gym, adept at conflict resolution and cash register operation. Proven track record of enhancing guest satisfaction through effective communication and team collaboration. Recognized for efficiently managing guest check-ins and resolving complaints, ensuring a positive experience for all patrons.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Golds Gym Sector 16 Faridabad
Brownsville
02.2025 - Current
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Sorted incoming mail and distributed it accordingly throughout the facility.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Answered phones, and responded to inquiries from customers.
- Greeted guests upon arrival and provided excellent customer service.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Managed guest check-in and check-out procedures, and payments.
- Updated guest profiles in the computer system as necessary, following any changes or modifications made during the membership process.
Cashier
Carniceria Del Valle
Brownsville
07.2024 - 04.2025
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Ensured compliance with all safety regulations within the store environment.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures, and customer services.
Restaurant Hostess
Surfing Crab Brownsville
Brownsville
03.2022 - 04.2023
- Greeted customers and escorted them to their tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Balanced cash register at end of shift according to established procedures.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Helped service staff handle demand by distributing food and beverages.
Education
High School Diploma -
University of Texas At Rio Grande Valley
Brownsville 12-2021
Skills
- Customer service
- Cash register operation
- Conflict resolution
- Team collaboration
- Effective communication
- Time management
Languages
Spanish
Professional
Timeline
Front Desk Associate
Golds Gym Sector 16 Faridabad
02.2025 - Current
Cashier
Carniceria Del Valle
07.2024 - 04.2025
Restaurant Hostess
Surfing Crab Brownsville
03.2022 - 04.2023
High School Diploma -
University of Texas At Rio Grande Valley
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