INGRID BAIN
Fairfield Inn & Suites By Marriot
Seattle,WA
6
years of professional experience
Experienced Housekeeping /Laundry with over 9 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate candidate with strong organizational skills eager to secure entry-level Housekeeping/Laundry position in a good, health environment. Ready to help team achieve company goals.
Work History
Room Attendant
4 Years 5 Months- Disposed of trash and recyclables each day to avoid waste buildup.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained linen cart so that it was neat and organized.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to guest requests for assistance, toiletries and personal care items.
- Performed spot-cleaning on furniture stains.
- Changed bed linens and collected soiled linens for cleaning.
- Returned emptied garbage receptacles to proper locations.
Houseman/Housekeeper
4 Years 9 Months- Disposed of trash and recyclables each day to avoid waste buildup.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Maintained cleanliness of buildings and property.
- Wrote and revised maintenance procedures.
- Inspected facility and building grounds to identify areas requiring maintenance and repair or posing safety hazards.
Housekeeper
5 Months- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Cleaned elevators, glass and and public areas such as lobby, and public restrooms.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
Housekeeper
1 Month- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Categorized laundry received by clients based on fabric type.
Housekeeping/Laundry Worker
6 Months- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Worked with residential customers to understand needs and provide excellent service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Delivered clean laundry to customer locations within specific timeframes.
Receptionist
1 Month- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Resolved customer problems and complaints by reporting.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Patient Service Representative
4 Months- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Used Software to schedule appointments.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with Parent customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked closely with PSR to maintain optimum levels of communication to effectively and efficiently complete projects.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed team of 2-4 employees, overseeing hiring, training, and professional growth of employees.
Housekeeper
2 Years 1 Month- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Worked on team of 4-5 staff members to service 7-9 Residential rooms daily.
- Returned emptied garbage receptacles to proper locations.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Removed waste paper and other trash from premises to designated area.
- Changed bed linens and collected soiled linens for cleaning.
- Waxed and polished wood floors and other woodwork.
- Kept building entryway glass clean and polished for professional presentation.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Documented and reported all necessary facility and building repairs observed.
- Verified cleanliness and organization of storage areas and carts.
- Polished glass surfaces and windows.
- Dusted picture frames and wall hangings with cloth.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Established and maintained clean and comfortable environments in station buildings by vacuuming, cleaning windows and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Accepted accountability for all assigned building keys, master keys and access cards.
Housekeeping Room Attendant
4 Months- Completed cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and treated stains to maintain and restore linen condition.
- Stocked bathrooms with toilet paper, towels, and toilet.
- Used Software to update status of each guest room and record maintenance needs.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated Personal Protective Equipment and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked minibars with necessary beverages and supplies.
- Swept, mopped, and vacuumed floors in 15 or less rooms.
- Replaced used towels and other bathroom amenities such as shampoo, toilet paper and soap.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Slid beds, sofas and rollaways furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeper
5 Months- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Operated power equipment tools such as backpack vacuums for up to 2 hours per shift.
- Returned emptied garbage receptacles to proper locations.
- Removed waste paper and other trash from premises to designated area.
- Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
- Rotated linens in storerooms and replenished when supplies ran low.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Waxed and polished wood floors and other woodwork.
- Emptied over 12 wastebaskets per shift to transport waste to proper disposal areas.
- Verified cleanliness and organization of storage areas and carts.
- Polished glass surfaces and windows.
- Dusted picture frames and wall hangings with cloth.
- Established and maintained clean and comfortable environments in station buildings by vacuuming, cleaning windows and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeping Attendant
7 Months- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied over 15 wastebaskets per shift to transport waste to proper disposal areas.
- Established and maintained clean and comfortable environments in all area buildings by vacuuming, cleaning windows and dusting.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Dusted picture frames and wall hangings with cloth.
- Polished glass surfaces and windows.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Verified cleanliness and organization of storage areas and carts.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Worked on team of 10 staff members to service 15 Check In Check out rooms daily.
Housekeeping Room Attendant
10 Months- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Stocked bathrooms with toilet paper, towels, and toiletries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Swept, mopped, and vacuumed floors in 15 rooms.
- Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Housekeeping Attendant
3 Months- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Dusted picture frames and wall hangings with cloth.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished glass surfaces and windows.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Verified cleanliness and organization of storage areas and carts.
- Operated PPE and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
Associate of Arts - Food Handlers
Medical Billing And Coding
High School Diploma
Skills
Self-motivated professional
Good listening skills
Folding laundry
Washing Loads
Sorting Personal Clothing
Operating Equipment
Operating Dryers
Timeline
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Food Handlers Solutions
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Penn Foster Career School
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Renton Tech College High School Completion
High School Diploma
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