INGRID BAIN
Seattle,WA
Summary
Experienced Housekeeping /Laundry with over 9 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate candidate with strong organizational skills eager to secure entry-level Housekeeping/Laundry position in a good, health environment. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Room Attendant
Hilton Downtown Seattle
Seattle , WA
06.2022 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained linen cart so that it was neat and organized.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to guest requests for assistance, toiletries and personal care items.
- Performed spot-cleaning on furniture stains.
- Changed bed linens and collected soiled linens for cleaning.
- Returned emptied garbage receptacles to proper locations.
Houseman/Housekeeper
Fairfield Inn & Suites By Marriot
Bellevue , WA
02.2022 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Maintained cleanliness of buildings and property.
- Wrote and revised maintenance procedures.
- Inspected facility and building grounds to identify areas requiring maintenance and repair or posing safety hazards.
Housekeeper
Sagebrook Senior Living
Bellevue , WA
01.2022 - 06.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Cleaned elevators, glass and and public areas such as lobby, and public restrooms.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
Housekeeper
Staypineapple University Inn/ Watertown
Seattle , WA
12.2021 - 01.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Categorized laundry received by clients based on fabric type.
Housekeeping/Laundry Worker
Village Concepts At Spiritwood Pine Lake
Issaquah , WA
05.2021 - 11.2021
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Worked with residential customers to understand needs and provide excellent service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Delivered clean laundry to customer locations within specific timeframes.
Receptionist
Brookdale Senior Living Facility
Seattle , WA
04.2021 - 05.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Resolved customer problems and complaints by reporting.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Patient Service Representative
Allegro Pediatrics
Bellevue , WA
11.2020 - 03.2021
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Used Software to schedule appointments.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with Parent customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked closely with PSR to maintain optimum levels of communication to effectively and efficiently complete projects.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed team of 2-4 employees, overseeing hiring, training, and professional growth of employees.
Housekeeper
University House Issaquah
Issaquah , WA
10.2018 - 11.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Worked on team of 4-5 staff members to service 7-9 Residential rooms daily.
- Returned emptied garbage receptacles to proper locations.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Removed waste paper and other trash from premises to designated area.
- Changed bed linens and collected soiled linens for cleaning.
- Waxed and polished wood floors and other woodwork.
- Kept building entryway glass clean and polished for professional presentation.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Documented and reported all necessary facility and building repairs observed.
- Verified cleanliness and organization of storage areas and carts.
- Polished glass surfaces and windows.
- Dusted picture frames and wall hangings with cloth.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Established and maintained clean and comfortable environments in station buildings by vacuuming, cleaning windows and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Accepted accountability for all assigned building keys, master keys and access cards.
Housekeeping Room Attendant
The Edgewater Hotel
Seattle , WA
06.2018 - 10.2018
- Completed cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and treated stains to maintain and restore linen condition.
- Stocked bathrooms with toilet paper, towels, and toilet.
- Used Software to update status of each guest room and record maintenance needs.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated Personal Protective Equipment and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked minibars with necessary beverages and supplies.
- Swept, mopped, and vacuumed floors in 15 or less rooms.
- Replaced used towels and other bathroom amenities such as shampoo, toilet paper and soap.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Slid beds, sofas and rollaways furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeper
Gold's Gym
Issaquah , WA
11.2017 - 04.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Operated power equipment tools such as backpack vacuums for up to 2 hours per shift.
- Returned emptied garbage receptacles to proper locations.
- Removed waste paper and other trash from premises to designated area.
- Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
- Rotated linens in storerooms and replenished when supplies ran low.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Waxed and polished wood floors and other woodwork.
- Emptied over 12 wastebaskets per shift to transport waste to proper disposal areas.
- Verified cleanliness and organization of storage areas and carts.
- Polished glass surfaces and windows.
- Dusted picture frames and wall hangings with cloth.
- Established and maintained clean and comfortable environments in station buildings by vacuuming, cleaning windows and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeping Attendant
Hotel Deca
Seattle , WA
04.2017 - 11.2017
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied over 15 wastebaskets per shift to transport waste to proper disposal areas.
- Established and maintained clean and comfortable environments in all area buildings by vacuuming, cleaning windows and dusting.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Dusted picture frames and wall hangings with cloth.
- Polished glass surfaces and windows.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Verified cleanliness and organization of storage areas and carts.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Worked on team of 10 staff members to service 15 Check In Check out rooms daily.
Housekeeping Room Attendant
Warwick Hotel
Seattle , WA
06.2016 - 04.2017
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Stocked bathrooms with toilet paper, towels, and toiletries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Swept, mopped, and vacuumed floors in 15 rooms.
- Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Housekeeping Attendant
Homewood Suites
Issaquah , WA
12.2015 - 03.2016
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Dusted picture frames and wall hangings with cloth.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished glass surfaces and windows.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Verified cleanliness and organization of storage areas and carts.
- Operated PPE and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
Associate of Arts - Food Handlers
Food Handlers Solutions
Seattle, WA05.2021
Medical Billing And Coding -
Penn Foster Career School
Scranton, PA02.2020
High School Diploma -
Renton Tech College High School Completion
Renton, WA07.2015
Skills
- Self-motivated professional
- Good listening skills
- Folding laundry
- Washing Loads
- Sorting Personal Clothing
- Operating Equipment
- Operating Dryers
Timeline
Room Attendant
Hilton Downtown Seattle
06.2022 - Current
Houseman/Housekeeper
Fairfield Inn & Suites By Marriot
02.2022 - Current
Housekeeper
Sagebrook Senior Living
01.2022 - 06.2022
Housekeeper
Staypineapple University Inn/ Watertown
12.2021 - 01.2022
Housekeeping/Laundry Worker
Village Concepts At Spiritwood Pine Lake
05.2021 - 11.2021
Receptionist
Brookdale Senior Living Facility
04.2021 - 05.2021
Patient Service Representative
Allegro Pediatrics
11.2020 - 03.2021
Housekeeper
University House Issaquah
10.2018 - 11.2020
Housekeeping Room Attendant
The Edgewater Hotel
06.2018 - 10.2018
Housekeeper
Gold's Gym
11.2017 - 04.2018
Housekeeping Attendant
Hotel Deca
04.2017 - 11.2017
Housekeeping Room Attendant
Warwick Hotel
06.2016 - 04.2017
Housekeeping Attendant
Homewood Suites
12.2015 - 03.2016
Associate of Arts - Food Handlers
Food Handlers Solutions
Medical Billing And Coding -
Penn Foster Career School
High School Diploma -
Renton Tech College High School Completion
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