Summary
Overview
Work History
Education
Skills
Certification
Additional Highlights
Languages
Timeline
Generic

Emerance Ingrid Bama

New York

Summary

Hospitality professional with over 2+ years of experience in luxury guest services within high-profile environments. Recognized for providing warm, personalized experiences to VIP clients and coordinating seamless service operations. Bilingual in French and English, with a proven ability to anticipate guest needs, manage high-pressure situations, and uphold the highest levels of discretion, integrity, and service excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hospitality Coordinator

Rolex / Bucherer 1888
06.2023 - 07.2025
  • Coordinate luxury guest experiences in partnership with Rolex and Bucherer sales teams, ensuring seamless service for VIP appointments and events.
  • Handle special requests and personalized client setups (champagne, pastries, caviar, and gifting), anticipating needs to exceed expectations.
  • Lead and train hospitality staff when managers are absent, ensuring adherence to 5-star service standards and smooth daily operations.
  • Collaborate across departments to support private events, watch launches, and high-profile clientele in a fast-paced luxury environment.
  • Maintain discretion and professionalism while building trust with ultra-high-net-worth individuals and international clients.

Client Hospitality Host

Rolex & Patek Philippe Host (via Forest Solutions)
09.2022 - 06.2023
  • Delivered a warm, elegant welcome to distinguished clients, offering beverages and personalized service in a luxury retail setting.
  • Utilized POS and digital queue systems to enhance client flow, minimizing wait times and ensuring a seamless experience.
  • Partnered clients with brand specialists (Rolex & Patek Philippe) to support tailored, high-value sales experiences.
  • Represented luxury watch brands with poise, professionalism, and attention to detail.

Education

High School Diploma -

Lehman College
Bronx, NY

High School Diploma -

Burkina Faso

Skills

  • Luxury Guest Services & VIP Hospitality
  • Front Desk & Concierge Operations
  • Reservation & POS Systems
  • Event Setup & Coordination
  • Professional Communication (English & French)
  • Team Leadership & Training
  • Conflict Resolution & Problem Solving
  • Discretion & Client Confidentiality

Certification

  • Customer Service Fundamentals – RIT (Coursera), 2025
  • Google Workspace Essentials – Google (Coursera), 2025

Additional Highlights

  • Fluent in French and English — skilled at engaging international clientele.
  • Experienced in hospitality operations that mirror luxury hotel front desk functions (guest arrivals, special requests, VIP setups).
  • Strong alignment with Hilton’s service values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Hospitality Coordinator

Rolex / Bucherer 1888
06.2023 - 07.2025

Client Hospitality Host

Rolex & Patek Philippe Host (via Forest Solutions)
09.2022 - 06.2023

High School Diploma -

Lehman College

High School Diploma -

Burkina Faso

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