Ingrid Barrett
Richfield,MN
Summary
Confident Financial Coordinator touting 10 years of expertise in benefits explanation and payment collection. A real go-getter thrives in busy office environments and remains calm in high-pressure situations. An educated and friendly professional known for having outstanding administrative skills.
Overview
12
12
years of professional experience
Work History
Financial Coordinator
Smile Doctors
08.2019 - Current
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Explained insurance benefits, fees and procedures to patients.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Business Office Coordinator
Obstetrics and Gynecology Associates
09.2017 - 08.2019
- Checking eligibility and benefits and getting Prior Authorizations when necessary.
- Accurate posting of insurance payments, collecting patient payments over the phone and in
person, securing credit cards on file for procedures and surgery. - Follows up on denied claims with insurance, sends replacement claims as needed.
- Communicate with all providers, patients and staff in a welcoming and understanding way both
over the phone and in person. - Responsible for training new employees
Front Desk Associate
Obstetrics and Gynecology Associates
12.2015 - 09.2017
- Checks patients in and out, verifies insurance, and collects co-pays.
- Answers all calls in a courteous and professional manner and routes messages accordingly.
- Schedule patient appointments and procedures over the phone and in person.
- Maintains HIPPA rules and regulations while processing records requests
- Work closely with patients and providers to communicate the highest level of patient centered care.
Patient Representative
Reproductive Medicine Center, U of M
03.2012 - 12.2015
- Responsible for checking patients in and out, verifying insurance and collecting co-pays.
- Handle all incoming calls in a courteous and professional manner and route messages accordingly.
- Schedule patient appointments and procedures over the phone and in person.
- Maintain a welcoming and friendly attitude in all interactions with patients and clinic staff.
- Effective problem- solving and critical- thinking skills in the area of patient care services.
Education
Associate of Arts -
Normandale Community College
Minneapolis, MN05.2011
Skills
- Microsoft Excel
- Telephone Etiquette
- Benefits Explanation
- Data Entry
- Insurance documentation processing
- Registration process management
- Customer Service
- Multitasking and Organization
- Registration and Admissions
- Problem-Solving
- Team Leadership
- Relationship Building
Timeline
Financial Coordinator
Smile Doctors
08.2019 - Current
Business Office Coordinator
Obstetrics and Gynecology Associates
09.2017 - 08.2019
Front Desk Associate
Obstetrics and Gynecology Associates
12.2015 - 09.2017
Patient Representative
Reproductive Medicine Center, U of M
03.2012 - 12.2015
Associate of Arts -
Normandale Community College
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