Ingrid Batista Ferreras
Bronx,New York
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Puerto Rican Family Institute
Bronx, NY
01.2024 - Current
- Managed patient check-in process, scheduled appointments, and responded to phone inquiries.
- Enhanced communication channels for effective referral management between patients, doctors, and clients.
- Efficiently managed the scheduling and record-keeping of medical evaluations conducted by psychiatrists, therapists, and patients.
- Efficiently managed patient transportation coordination.
Front Desk Receptionist
Citimed
Rego Park, NY
01.2023 - 01.2024
- Checked in patients, scheduled appointments, performed scans and faxes, and filed patient charts.
- Conducted pre-authorizations as needed by insurance and recorded all communication with providers and staff.
- Conducted patient interviews and screenings regarding safety concerns in magnetic resonance imaging for all age groups.
Front Desk Receptionist
Ferny Fertility Clinic
New York, NY
03.2022 - 01.2023
- Checked in and scheduled patient appointments, verified insurance, obtained authorization, collected co-payments, and recorded payment transactions.
- Coordinated physician schedules and ensured smooth patient flow.
- Ensured the proper upkeep of exam rooms and equipment for cleanliness and sanitation purposes.
- Educated patients to enhance treatment compliance.
Medical Assistant/Reception
360 MD
New York, NY
05.2021 - 03.2022
- Achieved seamless patient check-ins through tasks such as phone call management, insurance verification, and authorization acquisition.
- Maintained cleanliness in examination rooms while collecting and recording vital signs and patient medical history.
- Collaborated with physicians to provide patient care while maintaining strict adherence to HIPAA, CLIA, and OSHA regulations.
- Assisted in setting up diagnostic procedures and conducting ancillary tests, including EKGs and urinalysis assessments.
Education
Bachelor of Arts In Psychology -
Southern New Hampshire University
MANCHESTER, NH08-2024
Skills
- Extraordinary Communication skills
- Team Player
- Adaptable
- Multitasking
- Time management
- Organization
- Medical Records
- Translating
- Problem-solving skills
- Proficient in English and Spanish
Timeline
Administrative Assistant
Puerto Rican Family Institute
01.2024 - Current
Front Desk Receptionist
Citimed
01.2023 - 01.2024
Front Desk Receptionist
Ferny Fertility Clinic
03.2022 - 01.2023
Medical Assistant/Reception
360 MD
05.2021 - 03.2022
Bachelor of Arts In Psychology -
Southern New Hampshire University
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