Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

INGRID BURNHAM

Fort Collins,Colorado

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Consistently motivated with excellent interpersonal, coaching and communication skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Customer Experience Manager

THE HOME DEPOT
09.2014 - Current
  • Liaised between multiple business divisions to improve communications.
  • Organized company-wide events designed to boost employee morale.
  • Coordinated annual benefit open enrollment.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedure.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Handled on-boarding process and conducted new hire orientations and training for 100 employees keeping company operations smooth and production efficient with skilled candidates.
  • Bolstering employee job position knowledge and skill set through tracking of weekly training updates.
  • Administration of scheduling process meeting and exceeding company metrics while meeting associate workload, customer needs and growth and productivity of business.
  • Weekly running of Reports to track metrics such as employee turnover, headcount and new hires and other reports as needed.
  • Knowledge of HR principles and procedures for personnel recruitment, selection, training, compensation and benefits, employee relations, and human resources information systems
  • Demonstrated ability to provide highest level of customer service to internal and external customers
  • Ability to work in a team environment.
  • Ability to handle confidential and sensitive information with discretion.
  • Ability to multi-task a fluctuating workload, and work independently with little or no supervision.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Established performance and service goals and held associates accountable for individual performance.

Human Resources Manager

BUFFETS, INC
01.1993 - 01.2001
  • Remote based with 40% travel.
  • Responsible for recruitment of management level personnel for six state area comprised of 42 existing restaurants as well as new store openings.
  • Liaised between multiple business divisions to improve communications.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and assessments.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Operated and maintained applicant tracking and candidate management systems.
  • Monitored and handled employee claims involving performance-based and harassment incidents.

Education

Bachelor of Arts - Speech Communication

COLORADO STATE UNIVERSITY
Fort Collins, CO
1990

Skills

  • Proficient in MS Office
  • Analytical Skills
  • HRIS tracking and reports
  • Proficient with all HR Business Processes
  • Excellent Written and Oral Communication skills
  • Excellent Interpersonal Skills

Certification

PHR - Professional in Human Resources

Timeline

Customer Experience Manager

THE HOME DEPOT
09.2014 - Current

Human Resources Manager

BUFFETS, INC
01.1993 - 01.2001

Bachelor of Arts - Speech Communication

COLORADO STATE UNIVERSITY

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INGRID BURNHAM