Ingrid Calderon
Inglewood,CA
Summary
Detail-oriented Administrative Assistant with 10+ years of experience in customer service and office management. Skilled in coordinating patient care, managing office operations, and handling scheduling, correspondence, and record-keeping. Expertise in multitasking in fast-paced environments. Bilingual in English and Spanish, with a strong understanding of medical terminology, healthcare regulations, and EHR systems. Dedicated to maintaining efficient workflows, delivering exceptional customer service, and upholding confidentiality.
Overview
6
6
years of professional experience
Work History
Administrative Assistant II
UCLA Health
Los Angeles, CA
05.2024 - Current
- Coordinate and manage patient appointment scheduling through the Hospital Information System (HIS), ensuring accuracy, efficiency, and seamless patient access to care.
- Assist with the coordination and administrative support of physician fellowship programs, including scheduling, communication, documentation, and program-related logistical support.
- Document patient interactions and enter detailed contact notes into Care Connect using specialized templates to maintain accurate and compliant medical records.
- Obtain and verify clinical information required for scheduled procedures and examinations, including insurance coverage, authorization requirements, and supporting documentation.
- Facilitate patient registration and pre-registration processes, reviewing insurance eligibility, pre-certification requirements, and demographic information to ensure accurate records.
- Coordinate insurance-related processes, including benefit verification, authorization follow-ups, insurance predeterminations, and financial documentation for scheduled treatments.
- Prepare and provide insurance predetermination documentation to patients while assisting with financial arrangements and clarifying administrative requirements prior to treatment.
- Maintain and update patient demographic and insurance information within Care Connect, ensuring data accuracy and proper documentation.
- Manage incoming correspondence, respond to emails and electronic inquiries, and facilitate communication between patients, physicians, clinical staff, and administrative departments.Coordinate and schedule patient appointments using the Hospital Information System (HIS), ensuring accuracy and efficiency.
- Input contact notes into Care Connect, utilizing specialized templates to ensure proper documentation.
- Obtain clinical information for scheduled exams, including insurance and authorization details.
- Pre-register new patients, assess insurance pre-certification, and update demographic and insurance data in the Care Connect system.
- Provide insurance predetermination documentation to patients and coordinate financial arrangements for scheduled treatments.
- Answering emails and other electronic messages as required.
Medical Secretary/Patient Care Coordinator
Optum Radiology - United Health Group
Torrance, CA
12.2020 - 05.2024
- Manage patient check-in/check-out for clinics with 60+ patients daily, ensuring smooth scheduling and accurate patient information.
- Handle high-volume phone calls and coordinate appointments while providing medical and general interpreting for patients and providers.
- Verify insurance, collect copayments, and ensure all necessary documentation for patient check-in is maintained.
- Assist medical technologists with patient care and paperwork, ensuring timely completion of work orders.
- Facilitate Radiology reading room operations and collaborate with technologists to support patient care.
Education
General Studies - Biological & Physical Sciences
El Camino College
Torrance08-2022
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook), Experienced with electronic health record (EHR) systems, Fluent in English and Spanish, Strong problem-solving and creative thinking, Excellent time management and organizational skills, Data entry and management, Team leadership and collaboration, Strong interpersonal and communication skills, Ability to handle confidential information with discretion, Customer service orientation, Detail-oriented with a focus on accuracy, Knowledge of medical terminology and healthcare regulations, Ability to multitask in fast-paced environments, Fluent in English, Spanish
Timeline
Administrative Assistant II
UCLA Health
05.2024 - Current
Medical Secretary/Patient Care Coordinator
Optum Radiology - United Health Group
12.2020 - 05.2024
General Studies - Biological & Physical Sciences
El Camino College