INGRID CAMONES
San Jose,CA
Summary
Experienced dining professional with strong focus on team collaboration and achieving results. Skilled in managing high-quality dining experiences, ensuring customer satisfaction, and adapting to changing needs. Known for effective leadership, strategic planning, and fostering culture of excellence in service. Highly reliable and flexible, always prepared to meet organizational goals.
Overview
12
12
years of professional experience
Work History
Director of Dining/West Division Market Champion
Compass Group
02.2022 - Current
- Managed operations across multiple markets, collaborating with supervisors, receivers, and associates across various campus locations
- Led the launch of the first frictionless market featuring an Asian-themed concept
- Provided onsite and remote support for both new and underperforming accounts
- Delivered hands-on support for openings and struggling account at 7 different campuses: BSU, CSU-LA, CSUN, UTRGV, TU, MC, and CSU-MB
- Remotely assisted another 7 different accounts, including UMich, TWU, WWU, BU, UNR, MU, and Conn
- Opened multiple markets from the ground up, handling purchasing, pricing, product placement, staff training, and process implementation
- Served as interim RDM at CSU Monterey Bay for 1-2 months, ensuring a smooth transition and fostering strong client relationships
- Partnered with operations and culinary teams to ensure seamless openings at both home and external campus accounts
- Collaborated with the Sr. Program Manager to execute the Jack and Olive program on campus
- Facilitated the transition of the in-house Grab Goodness concept from a third-party vendor with a successful execution
Assistant Director
Compass Group
10.2021 - 02.2022
- Participated in weekly management meetings to review P&L, plan upcoming events, manage scheduling, and alignment with company priorities
- Managed employee scheduling and MyStaff updates, integrating revenue forecasting to optimize staffing
- Implemented new menus, items, and limited-time offers and oversaw entire purchasing process
- Collaborated with other unit Directors to develop new guidelines and food stations for the markets
- Served as the Unit Hiring Manager/HR, creating and publishing job requisitions and managing the full recruitment lifecycle across multiple units
- Led inventory counting with a small team, delivering valuation reports, performing data entry in MyFi, and tracking units' P&L performance
- Managed, trained, and developed a team of 30-50 employees
Supervisor and Administrator of Dining services
Compass Group
08.2018 - 10.2021
- Managed filing, tracked food and product cost reports, handled onboarding training, and managed administrative tasks including correspondence, drafts, memos, and emails
- Utilized OMS applications such as MyStaff, MyAdmin, and MyFinance
- Collaborated with a Temporary Service Agency to ensure seamless Dining Commons operations by arranging last-minute coverage as needed
- Managed recruitment and hiring for entire Residential Dining
- Provided Front of House coverage and performed managerial tasks as assigned
- Promoted safety as a core value, ensuring all employees adhered to safety protocols throughout their shifts
- Delivered excellent customer service, addressing guest complaints, resolving issues, and managing disturbances
- Improved office organization, ensuring efficient storage of supplies and important documents
Customer Service Manager/ Head Bookkeeper
Safeway
10.2015 - 06.2018
- Collaborated closely with the Store Director to plan daily operations
- Completed key morning tasks, including payroll processing, employee signoffs, exceptions, and confidential reports
- Managed vendor relationships and coordinated with external sales representatives on behalf of the Store Director
- Supervised 17 registers, self-service machines, and a front-end team of 15 employees
- Managed a 6-foot safe containing over $20k in cash, stamps, and CA Lottery Scratchers
- Performed bank reconciliations, investigated discrepancies, and operated Cummins JetScan and JetScan CoinMechs
- Utilized Microsoft Excel and Veribalance for cash and postage stamp management
- Proficient in Western Union services, assisting customers with international money transfers and processing money orders
- Provided financial services, boosted sales, and ensured compliance with store policies
- Reduced customer complaints by hiring and training additional customer service representatives
- Achieved the highest customer service rating in the district for six consecutive months
Receptionist
LaVida Massage/ Simply Slim Body Wraps
06.2012 - 10.2015
- Greeted and engaged all customers in a friendly, professional manner, delivering prompt and attentive service
- Scheduled appointments for therapists based on their availability and client needs
- Managed daily phone inquiries and email correspondence
- Processed credit card and cash payments and set up recurring monthly payments within the company’s system
- Consistently achieved a goal of securing 5-10 new memberships weekly, totaling 30-35 per month
- Boosted membership sign-ups by over 15% compared to previous years
- Enhanced customer satisfaction, contributing to improved service ratings
Education
De Anza College
06-2016
High School -
Fremont High School
06-2012
References
Available upon request
Core Business Skills
- Fluent in Spanish and English
- Project Management
- New Business Development
- Procurement
- Ethical approach to finance
- Team Training/ Building/ Leadership
- Strong Organization Skills
Timeline
Director of Dining/West Division Market Champion
Compass Group
02.2022 - Current
Assistant Director
Compass Group
10.2021 - 02.2022
Supervisor and Administrator of Dining services
Compass Group
08.2018 - 10.2021
Customer Service Manager/ Head Bookkeeper
Safeway
10.2015 - 06.2018
Receptionist
LaVida Massage/ Simply Slim Body Wraps
06.2012 - 10.2015
De Anza College
High School -
Fremont High School