Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ingrid Castillo

Tampa,FL

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

13
13
years of professional experience

Work History

Cashier

Ross Dress for Less
Tampa, FL
04.2024 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.

Sales Associate

Tory Burch
Orlando, FL
06.2019 - 11.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Increased purchase amounts by cross-selling with similar products.

Sales Supervisor

Lacoste Boutique
Lake Buena Vista, FL
01.2017 - 08.2019
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Maintained relationships with customers through regular follow-up calls and emails.
  • Utilized CRM software systems to track customer interactions.
  • Oversaw hiring process for new personnel within the department.
  • Generated effective sales strategies and taught new employees company's procedures and policies.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Managed sales team of 15, setting performance goals and strategies for attaining objectives.

Store Manager

Apex at Sunglass Hut
Lake Buena Vista, FL
04.2016 - 01.2017
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Implemented efficient systems for tracking stock movement.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Sales Supervisor

Apex by Sunglass Hut
Orlando, FL
11.2011 - 04.2016
  • Conducted weekly performance reviews with the sales team to ensure goals were being met.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Developed incentive programs for top performing sales representatives.
  • Utilized CRM software systems to track customer interactions.
  • Oversaw hiring process for new personnel within the department.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Managed sales team of 10, setting performance goals and strategies for attaining objectives.
  • Exceeded targeted goals and quotas through upselling and strategic customer cultivation.

Education

High School Diploma -

Christopher Columbus High School
The Bronx, NY
06-1996

Skills

  • Product Recommendations
  • Cash Handling
  • Cash Register Operation
  • Drawer balancing
  • Customer Engagement
  • ID Verification

Timeline

Cashier

Ross Dress for Less
04.2024 - Current

Sales Associate

Tory Burch
06.2019 - 11.2020

Sales Supervisor

Lacoste Boutique
01.2017 - 08.2019

Store Manager

Apex at Sunglass Hut
04.2016 - 01.2017

Sales Supervisor

Apex by Sunglass Hut
11.2011 - 04.2016

High School Diploma -

Christopher Columbus High School

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Ingrid Castillo