Ingrid Chalita
Crozet,VA
Summary
Bilingual case management professional with strong background in client support, crisis intervention, and resource coordination. Demonstrates expertise in fostering collaborative team environments and adapting to evolving needs. Skilled in conflict resolution, client advocacy, and maintaining comprehensive case documentation. Known for reliability, empathy, and results-driven approach.
Overview
27
27
years of professional experience
Work History
Bilingual Case Manager
Shelter For Help in Emergency
11.2024 - Current
- Support clients navigating the challenges of intimate partner violence
- Collaborating with the Client Services Team—including Legal Advocates, Child Advocates, and fellow Case Managers—providing holistic services to survivors
- Building trust with clients, assisting them in setting and achieving their personal goals, and offering essential advocacy and direct support to ensure their safety and well-being
- Trauma-informed care and harm reduction principles with the clients
- Foster a culture of collaboration, mutual support and respect, creativity, and excellence
- Provide Direct Service and Advocacy
- Provide information, referral, and support services to clients
- Conduct client intakes
- Support clients in defining their own needs and short-, mid-, and long-range goals
- Advocate with and on behalf of clients for issues related to housing, food and medical benefits, employment, etc
- Maintain up to date documentation on clients and services/advocacy provided
- Facilitate skills, support, or recreation groups for clients
- Provide operational support at the residential facility
- Provide hotline coverage
- Record Keeping and Data Collection
- Assist Community Engagement Coordinator in training and supervising direct service volunteers
Contractor/Interpreter
LanguageLine /Globo
01.2022 - Current
- Facilitates communication between medical staff and non-English speaker patients
- Interpreting Spanish-speaking patients and their family members in all aspects of their visit; providers, nursing staff, and support staff
- Translation of written communications from English to Spanish
- Assist patients in properly completing necessary paperwork
- Assist to develop a portfolio of interpreters in the Charlottesville area and surroundings
ESOL Family Engagement & Student Support Liaison
Albemarle County Public Schools
08.2022 - 11.2024
- Serve to increase student and family engagement of English Learners in Albemarle County Public
- Represents ESOL Office in the school division as well as within the local community
- Support the development of services plan for students enrolled in the ESOL program; also help to identify and help to enroll in the Family in Crisis Program and or Migrant Education Program
- Case management parental involvement and education, supporting families in addressing concerns between home and school, and addressing social work needs pertaining to school success
- Assumes leadership role in promoting cultural understanding amongst school staff and community agencies to better engage students and families, including interpretation/translation process for ACPS
- Designed and delivered training for newly hired personnel to ensure consistent implementation of engagement strategies.
- Managed budgets for educational and integration programs aimed at supporting families and students in the EL (English Learner) program.
Southwood Market Day/Event Coordinator
University of Virginia Health System
03.2023 - 12.2023
- Establishing and maintaining relationships with vendors and venues
- Planning event details and aspects
- Managing events and addressing potential problems that may arise
- Oversaw the assigned budget, managed event personnel, and coordinated with volunteers to execute community events successfully.
Southwood market/Day Event Coordinator
University of Virginia Health System
03.2023 - 12.2023
- Managing events and addressing potential problems that may arise
- Planning for potential scenarios that could impact the integrity of the event
- Maintain a working knowledge of the complex needs of a wide variety of events
- Duties include meeting with vendors at the venue location to help with set-up, running errands for supplies and decorations and working with staff to ensure the competition of a successful event
Bilingual Family Support Coordinator
Monticello Area Community Action Agency (MACAA)
01.2021 - 08.2022
- Supports the Head Start program with recruitment, enrollment, and community partnerships
- Works directly with families to identify strengths and needs, set goals, and support the family in achieving their goals using a coaching model
- Regularly interacts with the Head Start teaching staff, conducts monthly parent meetings and workshops, referrals, and ensures regular and ongoing communication with families through in-person and/or virtual home visits
- Coordinate translation services for the families in the program
- Recruitment Committee member
- Supervised and managed personnel supporting family programs, enhancing their operational efficiency and effectiveness.
Family Services Coordinator
Foothills Child Advocacy Center
07.2020 - 12.2020
- Assisted the Program Coordinator in the day-to-day operations of the family services program and the Charlottesville and Albemarle child abuse Multidisciplinary Team
- Provided advocacy and support services to the victims and their families who are alleged victims of criminal child maltreatment
- Attended MDT meetings, assisted with protocols, policies, and procedures, helped maintain positive relationships with MDT members and agencies, identified needs in the MDT process and community, and worked with the supervisor, staff, and MDT on ways to meet those needs
- Provide simultaneous interpretation of Spanish to English and vice versa to victims, families, and support teams in pre- and forensic interview meetings, and post-forensic interview meetings
Impact Project Manager
The United Way of Greater Charlottesville
10.2018 - 07.2020
- Worked within community impact programming to promote the mission of the United Way in serving at-risk and disadvantaged persons in the community
- Supported the work of the Community Impact's VP, including the Impact Team process, direct service development and reporting, participation in community meetings, and implementation of family-facing communication pursuing high-quality service delivery
- Establish partnerships with early education institutions and other programs related to early education
- Coordinated the Early Learners Scholarship applications process
- Coordinated translation services for events
- Maintained database and files managing program reporting and statistics, including the monthly invoice process
- Helped with other impact programs including the Family Self-Sufficiently Pilot, Mixed Delivery Project, the Children's Data Consortium, and the Impact Team process
- Recruitment Committee member for United Way and other affiliated organizations
- Coordinated the scholarship program, managing assigned budgets and ensuring seamless collaboration with preschools and their staff associated with the initiative.
Volunteer Coordinator
The United Way of Greater Charlottesville
05.2018 - 10.2018
- Recruited and connected community members to volunteer opportunities, events, and projects
- Collaborated with Marketing Department staff to promote volunteer opportunities, events, and projects
- Collaborated with Resource Development staff to identify date-specific group service projects for campaign company employees
- Provided support for agency tours, speakers, and campaign presentations for company employees
- Tracked and reported outcomes for initiatives
- Developed and nurtured relationships with local agencies
- Coordinated large-scale volunteer initiatives such as Day of Caring, etc
- Planned and leaded assigned volunteer and engagement site projects assigned by the Director
- Partnered with team members to assist with the planning and execution of other volunteer events as needed
- Cultivated relationships and manages regular communication with local agencies, schools, and nonprofits to maintain project inventory for individual and corporate volunteers
- Completed engagement and impact reports
Student Support Specialist
Albemarle County Public School
08.2013 - 05.2018
- Provided orientation support for Spanish-speaking students and their families
- Provided translation and interpretation services to ACPS
- Coordinated translation services when need it
- Provided all necessary and reasonable precautions to protect students, equipment, materials, and facilities
- Responded to telephone, email, and in-person requests, inquiries, and questions to the public
- Maintained confidentiality in all matters
- Complied with and supports school division policies, regulations, and procedures
- Performed other duties as assigned by the principal
ESOL Specialist
Albemarle County Public School
08.2012 - 05.2018
- Translator and Simultaneous Interpreter for Conferences including Child Study, IEP, Eligibility, and 504 meetings plus “Back-to-School Nights, Parent-Teacher Conferences, and Speech Assessments
- Designed and executed a tutoring program for children in kindergarten with low performance in the PALS Español Tests and English PALS, where they seek to teach and reinforce socialization skills and basic Reading in Spanish (2012-2013 School year)
Research Assessor
Curry School of Education, UVA
03.2012 - 01.2017
- As a team member, provided early literacy assessments in Spanish to children in grades pre-k – eighth under the guidance of Professor Emeritus Marcia A Invernizzi and Professor Karen Ford
- The assessments were conducted in schools nationwide
- The goal was to obtain the ability to articulate assessment findings in verbal and written communications in Spanish
- Added data to the research protocol
- Coordinated and prepared the material for research before the assignments
- Provided guidance to teachers and administrators on how to use the data that the research provided them
Independent Contractor
ICM Services
04.1998 - 09.2003
- Experienced in business and commercial litigation practice
- Successfully maintained labor, civil, and mercantile claims and lawsuits including mediation and trial proceedings
- Consultant in matters of maritime, labor, mercantile, and civil practices
- Managed contracts between governments, oversaw acquisition budgets, and administered performance insurance policies.
- Provided strategic legal counsel and drafted agreements for high-level defense operations
- Represented prominent companies such as Banesco Bank, Electricidad de Caracas, and the Anesthesiology Department of San Juan de Dios Hospital in labor law matters, ensuring compliance and resolution of disputes.
- Directed and managed intergovernmental contracts, ensuring compliance with national and international procurement regulations.
- Oversaw acquisition budgets, optimizing resource allocation to meet operational requirements.
- Administered performance insurance policies to guarantee contract execution and mitigate risks.
- Provided legal counsel and advisory services for defense-related matters, ensuring compliance with military and governmental policies.
- Drafted and reviewed legal documents, including contracts and agreements, to support high-level defense operations.
Education
Health Care Interpreting - Bridging the Gap
James Madison University
01.2018
Maritime Law Specialization -
Universidad del Caribe
01.1999
Juris Doctor-Bachelor of Arts - Law
Universidad Santa Maria
01.1990
Skills
- Fluent in Spanish and English
- Cultural competency and diversity
- Case review and tracking
- Effective communication
- Organizational capacity and protocol
- Ability to negotiate
- Critical thinking and problem solving
- Understand and integrate resources gleaned through Forensic Interview Protocol
- Victim and family support and advocacy
- Recruitment committee member
- Building commitment within the team
- Human Resources and volunteer management
- Cost management
Affiliations
- American Translator Association (ATA), 2022, present, #276113
- Albemarle County School System, 2023, Mediation Training (16 hours)
- Charlottesville Regional Chamber of Commerce, Leaders Lab of Greater Charlottesville Class, 2024, in progress
Timeline
Bilingual Case Manager
Shelter For Help in Emergency
11.2024 - Current
Southwood Market Day/Event Coordinator
University of Virginia Health System
03.2023 - 12.2023
Southwood market/Day Event Coordinator
University of Virginia Health System
03.2023 - 12.2023
ESOL Family Engagement & Student Support Liaison
Albemarle County Public Schools
08.2022 - 11.2024
Contractor/Interpreter
LanguageLine /Globo
01.2022 - Current
Bilingual Family Support Coordinator
Monticello Area Community Action Agency (MACAA)
01.2021 - 08.2022
Family Services Coordinator
Foothills Child Advocacy Center
07.2020 - 12.2020
Impact Project Manager
The United Way of Greater Charlottesville
10.2018 - 07.2020
Volunteer Coordinator
The United Way of Greater Charlottesville
05.2018 - 10.2018
Student Support Specialist
Albemarle County Public School
08.2013 - 05.2018
ESOL Specialist
Albemarle County Public School
08.2012 - 05.2018
Research Assessor
Curry School of Education, UVA
03.2012 - 01.2017
Independent Contractor
ICM Services
04.1998 - 09.2003
Maritime Law Specialization -
Universidad del Caribe
Juris Doctor-Bachelor of Arts - Law
Universidad Santa Maria
Health Care Interpreting - Bridging the Gap
James Madison University
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