Summary
Overview
Work History
Education
Skills
Additional Qualifications
Timeline
Generic

Ingrid Clark Miller

Student
Iowa Colony,TX

Summary

Motivated and detail-oriented professional with a strong background in customer service, healthcare training, and compliance. Skilled in patient interaction, documentation, and conflict resolution. Seeking a position in healthcare support, customer service, or administration where strong communication, organizational skills, and adaptability can contribute to quality service and community well-being.

Customer Service Professional with strong focus on achieving results and team collaboration. Skilled in resolving customer issues, managing communications, and adapting to changing needs. Known for reliability, excellent interpersonal skills, and ability to foster positive relationships. Prepared to make significant impact in customer service operations.

Overview

10
10
years of professional experience

Work History

Customer Service Liaison – Collections

We Energies
01.2001 - 06.2005
  • Investigated delinquent accounts and conducted interviews to resolve violations of payment policies.
  • Negotiated repayment solutions and documented client records to support further enforcement or resolution.
  • Reviewed sensitive financial and medical data to assess eligibility for payment plans and service entitlements.
  • Responded to complaints, clarified complex policies, and maintained detailed records to support compliance.

Reservation Sales Agent

MGM Mirage Vacations
01.2000 - 01.2001
  • Delivered prompt and detailed service to customers in a high-volume environment.
  • Responded to inquiries, clarified policies, and documented guest details for follow-up and resolution.
  • Maintained professional tone and problem-solved booking conflicts to improve guest experience.

Gate Agent / Ticketing / Freight Agent / Reservations

Trans World Airlines
01.1997 - 01.2000
  • Coordinated cargo, freight, and passenger processing in accordance with TSA and airline regulations.
  • Assisted customers with last-minute changes and resolved travel-related conflicts quickly and calmly.
  • Followed safety protocols and communicated effectively with diverse departments.

Machinist Mate

U.S. Navy
01.1995 - 01.1997
  • Maintained and repaired essential mechanical systems, requiring strict attention to detail and adherence to safety protocols.
  • Operated heavy machinery, collaborated across teams, and supported emergency repairs in demanding environments.

Education

Medical Assistant Training -

Western Career College
Sacramento, CA

Nursing School Coursework - undefined

Bryant & Stratton College
Milwaukee, WI

High School Diploma - undefined

Skills

  • Healthcare Training & Patient Interaction
  • Documentation & Recordkeeping
  • Customer Relations & Complaint Resolution
  • Investigative Communication
  • Conflict Resolution & Mediation
  • Medical Office Procedures
  • MS Office Suite (Word, Excel, Outlook, PowerPoint)
  • Team Collaboration & Community Engagement
  • Adaptability in Clinical & Office Environments
  • Attention to Detail & Compliance Awareness

Additional Qualifications

  • Healthcare background provides strong awareness of safety, compliance, and patient care standards.
  • Experienced in handling sensitive information, maintaining confidentiality, and supporting compliance.
  • Comfortable with both office-based administration and customer/patient-facing interactions.
  • Composed under pressure and skilled in conflict de-escalation and resolution.

Timeline

Customer Service Liaison – Collections

We Energies
01.2001 - 06.2005

Reservation Sales Agent

MGM Mirage Vacations
01.2000 - 01.2001

Gate Agent / Ticketing / Freight Agent / Reservations

Trans World Airlines
01.1997 - 01.2000

Machinist Mate

U.S. Navy
01.1995 - 01.1997

Nursing School Coursework - undefined

Bryant & Stratton College

High School Diploma - undefined

Medical Assistant Training -

Western Career College
Ingrid Clark MillerStudent
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