Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Ingrid Cortes

East Orange,New Jersey

Summary

Organized and experienced Healthcare Administrator with a proven track record at managing day to day operations and ensuring patient satisfaction in a busy healthcare environment. Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor.

Overview

9
9
years of professional experience

Work History

Medical Office Assistant II/Surgical Scheduler Coordinator

Atlantic Health
Morristown, NJ
11.2022 - Current
  • Manage a high-volume of communication with internal staff, providers, and patients
  • Liaison between insurance providers, patients, and other internal members
  • Coordinate projects such as scheduling and bill payment
  • Maintain knowledge of the procedures and services offered
  • Maintain professional communication with individuals across the healthcare field.

Endoscopy Technician II

ATLANTIC HEALTH SYSTEM – OVERLOOK HOSPITAL
Summit, NJ
03.2021 - 11.2022
  • Maintained knowledge of the Endoscopy procedures and services provided
  • Served as a point of contact for all patients within the Endoscopy procedure room
  • Confirmed appointments prior to arrival and booked follow up appointments
  • Maintained patient information and insurance details for accurate electronic medical records
  • Coordinated patient scheduling, medical billing, and bill payment
  • Coordinated projects for a team of 15 Physicians
  • Coordination of surgical procedures
  • Preparation of sterile processing of surgical instruments within the Endoscopy procedure room.

Patient Care Technician

HACKENSACK UNIVERSITY MEDICAL CENTER
Hackensack, NJ
03.2016 - 03.2021
  • Supported health care teams in the delivery of medical services in Cardiac Step-down Unit, Hybrid PACU
  • Coordinated with licensed nurses to monitor vital signs, insert catheters, obtain glucose results, collect specimens, and evaluate patient symptoms to develop treatment plans
  • Performed EKGs and record patient results
  • Gathered patient data to ensure accurate vital signs and results
  • Provided support for activities of daily living (ADLs).

Residence Counselor

SAINT MARYS HOSPITAL
PASSAIC, NJ
12.2014 - 08.2016
  • Maintained residents’ records of treatment
  • Supervised residents and ensuring their safety
  • Assisted residents with their daily personal tasks
  • Ensured residents follow rules and policies
  • Documented client progress toward meeting goals and objectives.

Education

Bachelor of Science - Healthcare Management

University of Phoenix
Phoenix, AZ
04-2025

High School Diploma -

Essex County Vocational And Technical
Newark, NJ
06-1992

Skills

  • Administrative Skills
  • Ability to Multitask
  • Effective Time Management
  • Computer Skills
  • Medical Terminology
  • Spanish
  • Vanguard Health System
  • AS 400 system
  • Microsoft Word and Excel
  • HIPAA Compliance
  • Insurance Verification
  • Insurance Billing Procedures
  • Excel PowerPoint
  • Multi-line phone operation
  • Good customer service representative in both crisis and non-crisis situations
  • Maintaining Financial Records
  • Office Supplies and Inventory
  • Appointment Scheduling
  • Problem-Solving
  • EHR Software
  • Specimen Collection
  • Mail Distribution

Languages

Spanish
Professional
English
Professional

Accomplishments

  • 4.00 GPA

Timeline

Medical Office Assistant II/Surgical Scheduler Coordinator

Atlantic Health
11.2022 - Current

Endoscopy Technician II

ATLANTIC HEALTH SYSTEM – OVERLOOK HOSPITAL
03.2021 - 11.2022

Patient Care Technician

HACKENSACK UNIVERSITY MEDICAL CENTER
03.2016 - 03.2021

Residence Counselor

SAINT MARYS HOSPITAL
12.2014 - 08.2016

Bachelor of Science - Healthcare Management

University of Phoenix

High School Diploma -

Essex County Vocational And Technical

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Ingrid Cortes