Ingrid Cortes
Supervisor
East Stroudsburg,PA
Summary
Organized and experienced Healthcare Administrator with a proven track record at managing day to day operations and ensuring patient satisfaction in a busy healthcare environment. Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor.
Overview
11
11
years of professional experience
Work History
Supervisor, Faculty Practice
Hackensack Meridian Health
Paramus, NJ
10.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Scheduling Surgeries, making sure patients complete all their pertaining requirements
- Create monthly reports/ conversions
Medical Office Assistant II/Surgical Scheduler Coordinator
Atlantic Health
Morristown, NJ
11.2022 - Current
- Manage a high-volume of communication with internal staff, providers, and patients
- Liaison between insurance providers, patients, and other internal members
- Coordinate projects such as scheduling and bill payment
- Maintain knowledge of the procedures and services offered
- Maintain professional communication with individuals across the healthcare field.
Endoscopy Technician II
ATLANTIC HEALTH SYSTEM – OVERLOOK HOSPITAL
Summit, NJ
03.2021 - 11.2022
- Maintained knowledge of the Endoscopy procedures and services provided
- Served as a point of contact for all patients within the Endoscopy procedure room
- Confirmed appointments prior to arrival and booked follow up appointments
- Maintained patient information and insurance details for accurate electronic medical records
- Coordinated patient scheduling, medical billing, and bill payment
- Coordinated projects for a team of 15 Physicians
- Coordination of surgical procedures
- Preparation of sterile processing of surgical instruments within the Endoscopy procedure room.
Patient Care Technician
HACKENSACK UNIVERSITY MEDICAL CENTER
Hackensack, NJ
03.2016 - 03.2021
- Supported health care teams in the delivery of medical services in Cardiac Step-down Unit, Hybrid PACU
- Coordinated with licensed nurses to monitor vital signs, insert catheters, obtain glucose results, collect specimens, and evaluate patient symptoms to develop treatment plans
- Performed EKGs and record patient results
- Gathered patient data to ensure accurate vital signs and results
- Provided support for activities of daily living (ADLs).
Residence Counselor
SAINT MARYS HOSPITAL
PASSAIC, NJ
12.2014 - 08.2016
- Maintained residents’ records of treatment
- Supervised residents and ensuring their safety
- Assisted residents with their daily personal tasks
- Ensured residents follow rules and policies
- Documented client progress toward meeting goals and objectives.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ04-2025
High School Diploma -
Essex County Vocational And Technical
Newark, NJ06-1992
Skills
- Administrative Skills
- Ability to Multitask
- Effective Time Management
- Computer Skills
- Medical Terminology
- Spanish
- Vanguard Health System
- AS 400 system
- Microsoft Word and Excel
- HIPAA Compliance
- Insurance Verification
- Insurance Billing Procedures
- Excel PowerPoint
- Multi-line phone operation
- Good customer service representative in both crisis and non-crisis situations
- Maintaining Financial Records
- Office Supplies and Inventory
- Appointment Scheduling
- Problem-Solving
- EHR Software
- Specimen Collection
- Mail Distribution
Languages
Spanish
Professional
English
Professional
Accomplishments
- 3.5 - 4.00 GPA
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Supervisor, Faculty Practice
Hackensack Meridian Health
10.2024 - Current
Medical Office Assistant II/Surgical Scheduler Coordinator
Atlantic Health
11.2022 - Current
Endoscopy Technician II
ATLANTIC HEALTH SYSTEM – OVERLOOK HOSPITAL
03.2021 - 11.2022
Patient Care Technician
HACKENSACK UNIVERSITY MEDICAL CENTER
03.2016 - 03.2021
Residence Counselor
SAINT MARYS HOSPITAL
12.2014 - 08.2016
Bachelor of Science - Healthcare Management
University of Phoenix
High School Diploma -
Essex County Vocational And Technical
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