Ingrid Cubias-Bonilla
West Springfield,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills. In addition, a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Student Ambassador
Holyoke Community College
Holyoke, MA
08.2022 - Current
- Peer mentor to a cohort of 25 Success Scholars.
- Mentoring and practical work experience in higher education.
- Assisting with program communication and building community.
- Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities.
- Conducted campus tours to showcase programs and support services.
- Helped with registration processes and applications.
- Maintained professionality and efficiency while working closely with leadership.
- Provided information to visitors regarding the admission process, academic programs and student life.
- Answered incoming calls from prospective students inquiring about admissions requirements and deadlines.
- Maintained contact with alumni through email campaigns, phone calls and direct mailings.
- Updated records of accepted applicants into a database system.
Cashier/Cook
5 Guys Burgers And Fries
West Springfield, MA
11.2021 - 08.2023
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered phone calls to assist customers with questions and orders.
Shift Leader
Taco Bell
Hadley, MA
08.2017 - 11.2021
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained positive working relationship with fellow staff and management.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors, in order to maintain a safe and sanitary environment for customers and staff alike.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Cashier/Prep Cook
Six Flags New England
Agawam, MA
03.2017 - 07.2017
- Operated cash register, collected payments and provided accurate change.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Helped customers find specific products, answered questions and offered product advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Inspected items for damage and obtained replacements for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
Education
High School Diploma -
Northampton High School
Northampton, MA06.2020
Associate of Science - Engineering
Holyoke Community College
Holyoke, MASkills
- Experience in leadership
- Adaptability
- Time Management
- Good work ethic
- Decision-making
- Critical thinking
- Problem Solving
- Communication skills
- Flexibility
- Staff development
- Client support
- Issue resolution
- Team supervision
- Ability to analyze reports
- People skills
- Working collaboratively
- Troubleshooting
- Conflict resolution
- Supervision
- Organizational skills
Timeline
Student Ambassador
Holyoke Community College
08.2022 - Current
Cashier/Cook
5 Guys Burgers And Fries
11.2021 - 08.2023
Shift Leader
Taco Bell
08.2017 - 11.2021
Cashier/Prep Cook
Six Flags New England
03.2017 - 07.2017
High School Diploma -
Northampton High School
Associate of Science - Engineering
Holyoke Community College
Similar Profiles
Wendi TatroWendi Tatro
Nursing Clinical Coordinator at Holyoke Community CollegeNursing Clinical Coordinator at Holyoke Community College
Tanairy Fuentes PachecoTanairy Fuentes Pacheco
Work Study Office Assistant at El Centro, Holyoke Community CollegeWork Study Office Assistant at El Centro, Holyoke Community College
Thomas TortorielloThomas Tortoriello
IT Systems Analyst (Level II/III) at Holyoke Community CollegeIT Systems Analyst (Level II/III) at Holyoke Community College