Ingrid De Urena
Valley Stream,NY
Summary
Proven Immigration Legal Assistant with a track record of streamlining case processing for Ingrid Multi Services, enhancing client service through effective document preparation and client relations skills. Excelled in handling visa applications and immigration inquiries, achieving successful outcomes. Demonstrated strong organizational abilities and a commitment to improving client experiences.
Overview
10
10
years of professional experience
Work History
Immigration Legal Assistant
Ingrid Multi Services
01.2015 - Current
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Contributed to the development of internal resources, such as templates and checklists, streamlining workflow processes.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Conducted client intake interviews to determine client service need and eligibility.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
Gate Agent
Delta
09.2021 - 03.2023
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Handled baggage discrepancies effectively, reuniting lost luggage with owners quickly and accurately.
- Assisted customers with ticketing and baggage check-in requirements.
Medical Receptionist
Joseph Gambino
03.2018 - 02.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Cashier
PLS Check Cashing
01.2015 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer service experience by efficiently processing purchases and returns.
Education
High School Diploma -
Dominican Republic
Santiago06.2015
Skills
- Immigration inquiries
- Visa applications
- Client relations skills
- Immigration case file strategies
- Document Preparation
- Legal Document Preparation
- Client service and support
Languages
Spanish
Native or Bilingual
Timeline
Gate Agent
Delta
09.2021 - 03.2023
Medical Receptionist
Joseph Gambino
03.2018 - 02.2021
Immigration Legal Assistant
Ingrid Multi Services
01.2015 - Current
Cashier
PLS Check Cashing
01.2015 - 11.2018
High School Diploma -
Dominican Republic
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